Computer Services Technician

Everett Housing Authority; Everett (WA); On-site; USD 60,907 - 79,179; Full time

Benefits offered by this job

12 days of paid vacation

13 days of sick leave

13 paid holidays

Health, vision, and dental insurance

Life insurance

Pension plan (PERS)

Long term disability insurance

Employee Assistance Program

Wellness Program

Job summary

Join a mission-driven public agency dedicated to affordable housing and community health. As a Computer Services Technician, you'll provide crucial IT support, ensuring technology needs are met across departments. This role offers a collaborative environment where you can make a real difference. Ideal candidates will have a positive attitude, strong technical skills, and a commitment to service. With competitive pay and a robust benefits package, this opportunity is perfect for those looking to grow in a supportive and diverse workplace. Apply now to be part of a team that values your contributions and fosters professional development.

Qualifications

• Experience in technical support for PCs and phones is essential.
• Knowledge of Windows and smartphone operating systems required.

Responsibilities

• Provide expert IT support for hardware, software, and remote access.
• Manage user accounts and provide basic server support.

Skills

Technical support for PCs

Windows operating system

Smartphone and tablet applications

Networking

Linux

Education

High school diploma or equivalent

Relevant technical certifications

Tools

MS Active Directory

PC hardware and software

Remote access technologies

Job description

3 days ago Be among the first 25 applicants

Starting Salary Range: $60,907 - $79,179 annually ($31.24 - $40.61 per hour) DOE, plus benefits

This position will remain open until filled with priority given to applications received by 5:00PM, Tuesday, April 22nd, 2025.

Our Agency
Are you interested in joining a mission-driven public agency that provides affordable housing in the City of Everett and throughout Snohomish County? Do you have experience in technical support for PCs and phones or a related field? Everett Housing Authority (EHA) is looking for a motivated, experienced, knowledgeable, and resourceful person to join our IT Team. EHA is a diverse, innovative public agency located in Everett, WA, focused on our mission to create affordable housing and foster healthy communities where households thrive. We offer a competitive salary and generous health and paid leave benefits.

Those interested can expect:

• Accrue up to 12 days of paid vacation in your first year of employment
• 13 days of sick leave each year
• 13 paid holidays each year
• A strong benefit package including robust health, vision, dental, and life insurance as well as a pension plan (PERS).
• Long term disability Insurance
• Employee Assistance Program
• Wellness Program
• Work that makes a difference!

As an EHA Computer Services Technician, you will join a team dedicated to ensuring IT Assets are configured securely, supported and properly maintained. This position works directly with the IT Department and other EHA departments to ensure that technology needs are filled, as well as complying with EHA policy. This position will work collaboratively with the IT and HR team to ensure that technology needs of employees are provided on schedule and assets are tracked and properly disposed of.

The ideal candidate will care deeply about our mission and will be a self-starter, exercise independent judgement, learn and execute technical requirements, and excel at working with our staff to resolve technology related issues. We are looking for a person with a positive attitude, ability to manage multiple projects at once, a collaborative mindset, and who is comfortable working with a diverse variety of cultures, viewpoints, and skillsets. They will have experience with Windows and smart phone and tablet operating systems and applications, installations and configurations. Linux and server experience is a plus.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

The following duties are illustrative only (i.e. not all inclusive)

Required Workplace Standards

1. Works regular and reliable hours on site as required;
2. Attendance must be punctual and consistent;
3. Works an agreed-upon schedule and works additional hours as necessary to complete work;
4. Works effectively, cooperatively and respectfully with co-workers, clients, and other contacts;
5. Follows all EHA Safety Policies and Procedures;
6. Follows all EHA Personnel Policies and Procedures;
7. Performs other duties as assigned.

Essential Functions

1. Provide expert support for laptops, desktops, and remote access technologies as well as provide IT support as required for hardware, software, smart phone, and remote access;
2. Manage user account setup and administration in MS Active Directory;
3. Provide basic server and administration support for daily operations in a Windows environment;
4. Assess and recommend standard configurations for new and existing desktop and laptops;
5. Diagnose and resolve level 2 and 3 technical problems with computer hardware, networking and software;
6. Install and configure PC hardware and software at end user workstations and tests for correct operation;
7. Serve as a backup support person and administrator of the telephone system and Network Administrator and IT Manager;
8. Train and assist users in the use of personal computers, peripheral devices and software to diagnose problems, resolve issues and increase productivity;
9. Log PC software bugs and search for solutions via information resources and upgrades available on the internet and/or direct communication with software vendors;
10. Implement approved solutions to achieve increased user efficiency using approved tools and techniques;
11. Provide support for company cellular phones and wireless devices. Maintain inventory of all wireless communications equipment.

Compensation details: 31.24-40.61 Hourly Wage

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Government Administration