Computer Service Technician (Overnight)

Village Super Market, Inc.; New York (NY); Vor Ort; USD 60.000 - 75.000; Vollzeit

Zusammenfassung

Village Super Market is seeking an Overnight Computer Service Technician to provide frontline IT support across our stores, handling hardware, software, printers, and barcode scanners. You’ll manage tickets, deploy devices, and assist with onboarding and asset records.

Ideal candidates have 1–3+ years of helpdesk experience, Windows OS familiarity, basic networking, and strong communication. Travel to stores up to 25%, with a commitment to continuous learning in a fast-paced retail environment.

Qualifikationen

• 1–3+ years of IT helpdesk or technical support experience.
• Experience with ticketing systems and Windows operating systems.
• Basic networking concepts including IP, DNS, DHCP, and VPN.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities and organize a ticket workload.
• Willingness to travel to stores (25% travel).

Aufgaben

• Provide first-line support for hardware, software, network, and peripheral issues.
• Manage IT support tickets from creation through resolution with SLA compliance.
• Troubleshoot computers, printers, barcode scanners, and other technology used across our stores.
• Provision, configure, and deploy computers and standard business applications.
• Create and manage user accounts, access permissions, and password resets.
• Support associate onboarding and offboarding, including provisioning and deprovisioning.
• Maintain accurate IT asset and user-device records.
• Identify recurring technical issues and propose process improvements.
• Escalate complex issues to appropriate support teams; travel to stores for hands-on support (25%).
• Perform periodic user access and system compliance audits.

Kenntnisse

Ticketing systems

Windows

Networking basics

Troubleshooting

Communication

Customer service

Documentation

Prioritization

Ausbildung

Associate’s or Bachelor’s degree in IT

High school diploma with IT certification

Tools

Ticketing systems

Jobbeschreibung

Computer Service Technician (Overnight) role available with Village Super Markets

About Village Super Market:

For more than 80 years, Village Super Market has served communities throughout the tri-state area with a commitment to quality, service, and care. As a growing, entrepreneurial organization, we combine our proud history with forward-thinking strategies that protect our people, strengthen our operations, and position the company for continued success.

About the Role:

The Overnight Computer Service Technician serves as a primary point of contact for IT support, managing helpdesk requests and providing hands-on technical assistance to end users. This role is responsible for troubleshooting hardware and software issues, managing user accounts and access, deploying technology, and ensuring support requests are resolved efficiently and within established service levels.

What You’ll Do:

• Provide first-line support for hardware, software, network, and peripheral issues.
• Manage IT support tickets from creation through resolution, ensuring proper prioritization and SLA compliance.
• Troubleshoot computers, printers, barcode scanners, and other technology used across our stores.
• Provision, configure, and deploy computers and standard business applications.
• Create and manage user accounts, access permissions, and password resets.
• Support associate onboarding and offboarding, including provisioning and deprovisioning.
• Maintain accurate IT asset and user-device records.
• Identify recurring technical issues and recommend process improvements.
• Escalate complex issues to the appropriate support teams.Travel to individual stores to provide hands-on technical support. (25% travel)
• Perform periodic user access and system compliance audits.

What We’re Looking For:

• Associate’s or Bachelor’s degree in Information Technology or a related field.
• A high school diploma with an IT certification, or the ability to obtain certification within 6 months of hire, will be considered.
• 1–3+ years of IT helpdesk or technical support experience.
• Experience with ticketing systems and Windows operating systems.
• Basic understanding of networking concepts including IP, DNS, DHCP, and VPN.
• Strong troubleshooting, problem-solving, communication, and customer service skills.
• Ability to manage multiple priorities and effectively organize a ticket workload.
• Strong attention to detail and documentation skills.Ability to work independently and as part of a team.
• Experience with remote support, enterprise environments, and asset management preferred.
• A commitment to continuous learning and staying current with emerging technology.

Why Join Village Super Market?

• A family-led culture centered on people, growth, and development.
• The opportunity to shape enterprise food safety and sanitation strategy across a growing retail organization.
• A highly visible leadership role where you’ll have the opportunity to solve a wide range of technical challenges, support users across the organization, and help ensure our technology runs smoothly.
• An entrepreneurial environment that values collaboration, innovation, accountability, and practical solutions.
• Career-growth opportunities across multiple banners and business functions.
• Competitive compensation, comprehensive benefits, and professional-development opportunities.

Why You’ll Love It Here:

• Hands-on experience supporting technology across multiple retail locations
• Exposure to a wide variety of hardware, software, and business systems
• Opportunities to build your technical skills and pursue certifications
• A collaborative environment where your work directly supports our associates and stores

Bring your technical skills to a team where great IT support helps keep our stores running at their best.