Computer Service Technician in Spokane

Energy Jobline ZR; Spokane (WA); On-site; USD 20,000 - 40,000; Part time

Benefits offered by this job

Bonus program

Paid time off

Simple IRA match

Medical benefits

Job summary

Energy Jobline ZR seeks a Part-Time Computer Technician in Spokane, WA to service and repair computers, networks and servers for residential and business customers. The role includes in-store and on-site work at two Spokane locations and with customers at their homes or offices.

We offer competitive base pay with bonus potential, paid leave, a Simple IRA with employer match, and medical benefits. Must have computer technician and customer service experience; driver’s license required.

Qualifications

• Minimum of two years of experience with a company providing hands on computer service.
• Ability to configure personal computers, order parts and build systems.
• Data Recovery experience and laptop hardware experience.
• Experience setting up business networks – DNS, DHCP, Remote Access (VPN/RD).

Responsibilities

• Diagnose and document hardware or software problems on various computers.
• Assemble customized computer systems based on recommendations.
• Provide updates to customers via face-to-face, phone or email.
• Complete service orders within established timeframes and ensure accuracy.
• Maintain knowledge of current technologies and certifications.

Skills

Customer service experience

IT support

Communication

Networking basics

Hardware troubleshooting

Tools

Windows OS; Mac OS

VPN & Remote Desktop

Virus removal

Job description

Job DescriptionJob Description

Computer Services Company looking for a Part-Time Computer Technician in Spokane, Washington

We strive to provide a great and comfortable place to work that allows you to do what you do best – service and repair computers, networks and servers – all while helping out our many great customers.

If you like dealing with new computer related challenges and different problems on a daily basis - then we want to talk with you about a great opportunity with our locally owned computer services company. We are looking for technicians that not only have the skills to help our customers, but also give the customers a great experience.

The Part-Time Computer Technician Position pays an hourly wage, based on abilities, with performance bonuses in addition to the hourly wage, vacation and sick days, and a Matched Simple IRA Retirement Plan.

All of our Part-Time Computer Technicians work in one of our two store locations and at our customers’ homes or offices.

All candidates must have computer technician experience and customer service experience as well. Our technicians perform a variety of technical, customer service and clerical tasks. This position will deal with current and prospective customers on a daily basis. All of our technicians must be able to communicate effectively with all of our current and prospective customers in person as well as via telephone and e-mail. Technical responsibilities consist of performing a wide variety of IT support, computer repair and networking related tasks.

We provide a Competitive Base Pay and Bonus, Paid Personal Leave/Vacation/Sick Time off, a Retirement Account with Employer Match and Medical benefits.

It is imperative you have the required experience as we test all candidates during the interview process. This position is for a Part-Time In-Store and On-Site technician. Driver's license is a MUST.

Minimum requirements are as follows; candidates will not be considered unless they are met:

• Minimum of two years of experience with a company providing hands on computer service. Help desk and “in school” experience does not count.
• Ability to configure personal computers, order parts and build systems, Virus removal and operating system repair/configurations.
• Data Recovery experience.
• Laptop hardware experience including the ability to completely disassemble and reassemble a laptop computer.
• Experience setting up, configuring and troubleshooting business level networks – Hardware and Software. DNS, DHCP, Remote Access (VPN and Remote Desktop).
• Experience in diagnosing and repairing computer hardware and software problems with a company.
• Experience providing computer services at customer’s homes and at businesses.
• Good communications skills and attention to detail.
• Knowledge in Mac hardware and software.
• Ability to terminate and test data cables – cat 5 and cat 6.
• Experience in various backup solutions and disaster recoveries.

Duties Include; but not limited to:

• Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment
• Recommend components/configurations and assemble customized computer systems
• Provide timely, complete and accurate information directly to customers via face-to-face, telephone or email communication for estimate approval and customer unit repair
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Consistently achieve productivity, customer satisfaction and sales attachment goals of the service repair shop
• Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes
• Complete all service system transactions accurately
• Understand and utilize technical manuals and support resources
• Keep up-to-date on retail products and current technologies and maintain appropriate technical certifications
• Maintain the department by ensuring a clean work area, tracking inventory, stocking and replenishing product and participating in merchandising activities
• Participate in open and close procedures
• Technicians will work at one of our two locations in Spokane, WA
• Perform other duties and tasks as assigned

Successful applicant will be asked for permission to perform a background check.

Required Licenses: Microsoft Certified or willing to become certified

Job Type: Part-time

Wage: $20,000.00 to $40,000.00 /year

Company Description

We have been in business for 11 years providing service and support to residential and business customers. We service, repair, support hardware and software for PCs, Macs, Servers, Networks. We do this in one of our two stores/shops, onsite, and remotely. We have serviced over 40,000 customers. We have a great team with the newest member joining almost 3 years ago and everyone else has been working here for 7 or more years. We are expanding and growing to provide more B2B service and support.

Company Description

We have been in business for 11 years providing service and support to residential and business customers. We service, repair, support hardware and software for PCs, Macs, Servers, Networks. We do this in one of our two stores/shops, onsite, and remotely. We have serviced over 40,000 customers. We have a great team with the newest member joining almost 3 years ago and everyone else has been working here for 7 or more years. We are expanding and growing to provide more B2B service and support.