Computer Resources Technician (Technology Support Specialist III), Jack H. Brown College, Deans Office
California State University-San Bernardino
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Job summary
California State University, San Bernardino (CSUSB) is seeking a Computer Resources Technology Support Specialist III to independently diagnose and resolve complex hardware, software, networking and AV issues within the Jack H. Brown College of Business and Public Administration.
The role supports installation, maintenance, deployment, and documentation of computer and classroom technologies across the college.
Qualifications
- Bachelor’s degree in a related field with four years of relevant experience.
- Advanced knowledge of hardware, software, and network troubleshooting and enterprise IT solutions.
- Advanced project management, communication, and mentoring skills.
- Ability to manage multiple projects and deadlines simultaneously.
- Strong analytical, organizational and interpersonal skills.
Responsibilities
- Coordinate technology support for faculty, staff, and students.
- Troubleshoot complex issues across hardware, software, networking, and AV systems.
- Assist faculty with online technologies and digital course content.
- Help faculty become more self-sufficient with instructional technology.
- Design, maintain, and document technology support processes.
- Recommend technology upgrades and improvements.
- Provide technical support in person, virtually, by phone, email, and ticketing systems.
- Maintain technology budgets and procure hardware and software as needed.
Skills
Education
Tools
Job description
Working independently under general supervision, the Jack H. Brown College of Business and Public Administration (JHBC) Computer Resources Technology Support Specialist III coordinates and serves as the direct customer interface providing guidance and direction to faculty, staff, and students in the use of existing and emerging technologies in a complex computing environment. The incumbent independently applies advanced knowledge and expertise to diagnoses and resolves hardware, software, networking, audio/visual, and other technology issues; supports the installation, configuration, maintenance, and deployment of computers, mobile devices, printers, classroom and lab technologies within the JHBC college.
- Coordinate technology support for faculty, staff, and students.
- Troubleshoot complex issues involving computers, printers, tablets, and other technology equipment.
- Assist faculty with online technologies and digital course content.
- Help faculty become more self-sufficient with instructional technology.
- Design, maintain, and document technology support processes.
- Recommend technology upgrades and improvements.
- Provide technical support in person, virtually, by phone, email, and through ticketing systems.
- Troubleshoot hardware and software issues involving computers, laptops, printers, mobile devices, and other technology.
- Diagnose technology issues in classrooms, labs, and other university facilities.
- Maintain system applications and databases.
- Install, update, configure, and deploy computers and other technology.
- Install and maintain advanced audio/visual presentation systems.
- Maintain accurate technology asset records, including inventory, warranties, and service agreements.
- Coordinate equipment repairs and replacements.
- Create user guides, support documentation, and FAQs.
- Stay current on emerging technologies and industry developments.
- Plan, coordinate, and implement technology projects.
- Support the instructional, operational, and research needs of the college.
- Design technology-enabled spaces.
- Evaluate current and future technology solutions.
- Forecast future technology needs.
- Collaborate with IT professionals, faculty, and campus personnel.
- Research, recommend, and help procure appropriate hardware and software.
- Coordinate technology needs throughout JHBC.
- Provide guidance on emerging technology trends, standards, and purchasing decisions.
- Research and evaluate hardware, software, and industry practices.
- Recommend computer equipment and software configurations to leadership, faculty, and staff.
- Collaborate with campus departments and IT to develop technology solutions supporting research.
- Prepare and submit technology budget requests.
- Administer assigned technology budgets.
- Coordinate technology-related expenditures.
- Perform other classification-related duties as assigned.
- Equivalent to a bachelor’s degree in a related field and four years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
- Advanced knowledge and expertise in hardware, software, and network troubleshooting including experience with enterprise-level systems and applications.
- Demonstrates competence in independently applying advanced judgment to support enterprise IT solutions.
- Advanced project management skills, with the ability to manage multiple projects and initiatives and deadlines simultaneously.
- Advanced communication and interpersonal skills to provide recommendations to persuade stakeholders and management regarding technology support.
- Analytical skills to understand problems from a broad perspective and discern applicable underlying principles to conceive and develop strategic solutions.
- Advanced skill in providing work direction, training, and mentoring to others.
- Experience administering or supporting an Enterprise Service Management platform such as ServiceNow.
- Proficiency with endpoint management technologies, including Microsoft Intune, SCCM, and Jamf.
- Advanced experience supporting desktop computing, endpoint management, operating systems, hardware, enterprise applications, networking, and complex technical troubleshooting.
- Strong attention to detail with the ability to meet deadlines and project milestones.
- Strong interpersonal, communication, and customer service skills.
- Previous professional experience in a higher education environment is highly desirable.
- Experience supporting and maintaining classroom, conference room, and audio/visual (AV) technologies.
- Working knowledge of server administration, system maintenance, patching, security practices, backups, and lifecycle management.
- Experience with Microsoft 365, including Teams, collaboration tools, identity management, and cloud-based productivity services.
- Demonstrated ability to assess organizational needs and translate strategic objectives into technology solutions that align with university architecture, security, governance, and service standards.
- Strong analytical, organizational, communication, documentation, project planning, and problem-solving skills, with the ability to communicate effectively with both technical and non-technical audience.
The salary offered will take into account internal equity and experience among other factors. Initial salary step placement will be Step 1 - $6,492 per month for qualified candidates. CSU Classification Salary Step Range: $6,492 - $9,458 per month (Step 1 – Step 20). The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .
Work status: Full-time / Exempt / Probationary
The application deadline is October 29, 2026 at 11:55 pm (PST).
Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu .
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ .
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California
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