Computer Repair Technician

Trafera; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Trafera is seeking a Repairs Technician to diagnose and repair devices, document repair activities, and manage parts and inventory. The role emphasizes teamwork, accuracy, and delivering reliable IT hardware solutions to customers.

You will handle motherboard and screen installations, troubleshoot issues, and ensure repairs meet quality standards while maintaining clear communication with team members and customers.

Qualifications

• High school diploma or GED required.
• At least 1 year of progressive experience in computer or electronic device repair.
• Demonstrated problem-solving skills.
• Strong written and verbal communication; ability to document repair needs clearly.

Responsibilities

• Diagnose and repair defective devices by examining external and internal components to confirm deficiencies.
• Determine parts needed to fix issues and assess warranty impact.
• Follow processes to document diagnosis, parts, inventory counts and utilization.
• Repair devices by installing motherboards, screens, keyboards and other components.
• Work efficiently to meet quality and performance standards as part of a team.
• Collaborate with internal team members to validate repair quality.

Skills

Nimble Learning

Collaborates

Customer Focus

Instills Trust

Action Oriented

Courage

Persuaded

Decision Quality

Manages Conflict

Optimize Work Processes

Education

High school diploma or GED

Tools

Infor CSI (ERP)

Excel (Microsoft Office)

Job description

Trafera is an industry leader in delivering innovative IT products and integrated solutions for K-12, higher education, state and local governments and expanding to commercial markets. Headquartered in Arden Hills, MN, and supported by strategically positioned service centers in the Twin Cities, Louisiana, North Carolina, Oklahoma, and West Virginia, we are uniquely equipped to meet the diverse needs of our customers.

Supported by Rotunda Capital Partners and our strategic investments, we are expanding into new markets. Our recognition on The Channel Company’s CRN Solution Provider 500 List, where we rank among the top 100 providers, demonstrates our excellence as a strategic service provider and our ability to deliver high-impact IT solutions.

We are committed to creating a welcoming and inclusive workplace that respects and values diverse perspectives and talents. Our shared values of embracing growth and continuous improvement, making connections, being dependable, maintaining integrity by doing the right thing, and taking action drive our culture and serve as a guide for how we treat one another and accomplish our work.

Your contributions as a member of our Repairs team will play a vital role in maintaining our strong customer partnerships, enabling them to manage their technology, connectivity, and security needs so their organizations are equipped to solve today's challenges and shape tomorrow.

Competencies

• Nimble Learning
• Collaborates
• Customer Focus
• Instills Trust
• Action Oriented
• Courage
• Persuaded
• Decision Quality
• Manages Conflict
• Optimize Work Processes

Essential Responsibilities

The following essential functions represent the primary work performed; however, other responsibilities could be expected that are not detailed here but fall within the scope of this role.

• Diagnose and repair defective devices by examining external and internal components to confirm reported deficiencies, validate deficiencies
• Determine part needed to fix described issue and impact to warranty entitlement
• Follow established processes to ensure accurate documentation of diagnosis and repair, parts needed for repair, inventory counts and parts utilization
• Repair devices by installing motherboards, screens, keyboards, and other computer components
• Effectively and efficiently work to achieve successful individual and team based quality and other performance standards
• Collaborate with internal team members to check quality of repairs

Minimum Skills, Abilities, And Requirements

• High school diploma or GED
• 1 year of progressive experience in computer or electronic device repair
• Demonstrated problem-solving skills
• Strong written and verbal communication skills with the ability to effectively document and communicate repair needs
• Creative, and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations
• Self-directed work style, able to work autonomously, prioritize and deliver results

Technology And Systems

• ERP System (preferably Infor CSI)
• Microsoft Office Suite (especially Excel)

Essential And Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• When assisting other teams, prolonged periods of standing working on benches, bending over, or repetitive movement.
• Must be able to lift up to 50+ pounds at times.

Hours

Tues - Fri 8am - 4:30pm

EEO Statement

Trafera is proud to be an equal opportunity employer, providing equal opportunity to all employees and applicants based on an individual's qualifications, without regard to race, gender, religion, color, age, national origin, disability, genetic information, sexual orientation, gender identity, familial status, marital status, status with regard to public assistance, local human rights commission activity, amnesty, status as a covered veteran or any other protected factor in accordance with applicable federal, state and local laws.

The hiring process for successful candidates includes successfully completing a team interview and background check. We E-verify all new hires.