COMPUTER OPERATOR II

State of Maryland; Maryland; On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at the Maryland Lottery and Gaming Control Agency as a Computer Operator! This exciting role involves ensuring the smooth operation of lottery game systems, balancing transactions, and updating vital information for partners and the public. As an essential employee, you'll play a critical part in supporting state programs while working in a fast-paced environment. The position requires dedication, attention to detail, and the ability to work non-standard shifts. If you're ready to contribute to a vital state agency and thrive in a challenging role, this opportunity is perfect for you.

Qualifications

• Graduation from an accredited high school or equivalent required.
• Two years of experience operating multipurpose computer systems.

Responsibilities

• Perform transaction balancing for lottery draw games.
• Monitor IT and server equipment for error-free operation.
• Update websites with necessary game information.

Skills

Computer Systems Operation

Transaction Balancing

Communication Skills

Financial Reporting

Problem-Solving

Education

High School Diploma or Equivalent

Associate’s Degree in IT or Related Field

Tools

Microsoft Word

Microsoft Excel

Job description

Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year.

GRADE

ASTD14

LOCATION OF POSITION

Maryland Lottery and Gaming Agency
1800 Washington Blvd.
Baltimore, MD 21230

Main Purpose of Job

The Operations Team supports the game operations by participating in all draw games, including but not limited to the multi-state games such as Powerball/Double Play, Mega Millions, and Cash4Life, as well as in-state games such as the Pick 3, Pick 4, Pick 5, Multi-Match, Cashpop, and Bonus Match 5. The Operations Team utilizes the Internal Control System (ICS) to verify game and report integrity, and to balance and report the sales and prize winning ticket data and payouts. They also monitor the running of the ICS environment and report any issues to their supervisor and to the Systems Administrators.

In addition, the Operations Team joins calls, updates the website with winning numbers and winner counts for the multi-state games, and communicates game and status updates to various groups such as internal departments and the Multi-State Lottery (MUSL). They support the Finance Department by updating the positive pay information in the banking application, receive data from Child Support and Criminal Restitution, and share voluntary exclusion information with our lottery system vendor.

The Operations Team members are Emergency Essential employees and must report to the Maryland Lottery Headquarters office on all assigned shifts, including on holidays, and on all designated “Closed” days.

POSITION DUTIES

This posting is for a permanent, full-time Second Shift (Night Shift) Computer Operator in the Information Technology Division of the Maryland Lottery and Gaming Control Agency. Individuals in this position are classified as Essential Employees which means that you would be required to report for work or remain at the work site to continue the Agency’s operation during an emergency or weather-related situation. Teleworking does not apply for this position.

Duties include, but are not limited to:

1. Perform transaction balancing for current and future draw games;
2. Communicate with various business partners and update partner websites with necessary game information;
3. Balance reports with internal control system;
4. Update website;
5. Monitor IT and server equipment for error-free operation;
6. Work with the finance department to upload various financial files;
7. Assist in creating, modifying, and maintaining standard operation procedures;
8. Other duties as assigned.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience operating multipurpose, multi-tasking computer systems.

Notes:

1. Candidates may substitute additional experience operating computer equipment for the purpose of data entry, word processing or maintaining information on a year-for-year basis for the required education.
2. Candidates may substitute fifteen credit hours in computer operation at an accredited college or university for one year of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Computer System Operations classifications or Computer System Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

PREFERRED QUALIFICATIONS:

1. Possession of an Associate’s (or higher) Degree in an IT or related field.
2. Experience comparing and balancing numbers between various financial reporting systems.
3. Experience in using Word and Excel.
4. Ability to work a non-standard work shift which will include evenings, overnights, weekends and holidays.
5. Capability to work without direct or immediate supervisor support.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment. Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement. The online application process is strongly advised. If the online process is not available to you, you may complete and submit a paper application or direct any questions to:

Marcus Staten, HR Officer I
1800 Washington Blvd., Ste. 330
Baltimore, MD 21230
[e-mail]

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We Thank our Veterans for their service to our country.