Computer Operator I - DCA- (West Greenwich,RI)

IGT; West Greenwich (RI); On-site; USD 31,000 - 68,000; Full time

Job summary

Join a forward-thinking company as a Computer Operator in a dynamic Data Center environment. This role offers the chance to engage in the seamless operation of gaming solutions while working with a talented team. You will be responsible for monitoring systems, troubleshooting network issues, and ensuring operational excellence. With a commitment to innovation and player satisfaction, this established industry player provides competitive wages, comprehensive benefits from day one, and a supportive work culture that values diversity and collaboration. If you are passionate about technology and eager to contribute to a leading gaming organization, this opportunity is for you.

Benefits

Medical benefits from day one

Three weeks paid vacation

401K with employer match

Company-paid parental leave

Gym membership reimbursement

Tuition reimbursement

Free identity theft protection

Qualifications

• Experience in Unix/Linux environments and VMware monitoring tools.
• Strong interpersonal skills and ability to troubleshoot technologies.

Responsibilities

• Monitor and support operating equipment ensuring flawless operations.
• Conduct analysis of systems and servers, addressing customer requests.

Skills

Unix/Linux navigation

VMware environments

FTP/SFTP protocols

Interpersonal skills

Troubleshooting multiple technologies

Education

Two-year technical college degree

1-4 years comparable experience

Tools

VMware monitoring tools

Tivoli

Nagios

SolarWinds

Jira

Microsoft Office Suite

Job description

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Responsibilities

At IGT, we are dedicated to providing world-class gaming solutions to our customers. As a leading global company in the gaming industry, we pride ourselves on creating exceptional experiences for players around the world. We are seeking an individual who demonstrates strong talent and motivation to join our team as a Computer Operator at our Data Center in West Greenwich, RI.

• Provide entry to intermediate level monitoring and support for operating equipment for one or more jurisdictions, ensuring flawless operations 24/7.
• Conduct intermediate level analysis of systems and servers pertaining to host systems, middleware, applications, and existing tools.
• Monitor logical security through the use of established tools and procedures.
• Gain hands-on experience in identifying and resolving network technology issues associated with IP network devices and backbone transports.
• Effectively carry out, verify, and restore predefined processes in the operational checklists to guarantee the successful completion of draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests.
• Coordinate, carry out, verify, monitor, follow up on, and address internal and external customer requests based on established guidelines.
• Submit recommendations to create and maintain operational procedures and checklists.
• Follow service-level agreements and industry-approved IT protocols.

By joining IGT, you will have the opportunity to work with a world-class team and contribute to the flawless operation of our gaming solutions. We offer competitive wages and shift differentials for off-shifts, ensuring that you are rewarded for your hard work and dedication. Additionally, IGT provides a range of benefits to support your overall well-being.

• Medical benefits available from day one of employment.
• Three weeks of paid vacation per year, with prorated first-year accrual.
• 401K with employer match and 100% vested from day one.
• Company-paid parental leave, life insurance, short-term disability, and long-term disability.
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement.

Qualifications

• Two-year technical college degree or comparable experience of one - four years.
• Able to navigate through Unix/Linux (Red Hat)/AIX/VMS/DOS and perform basic commands.
• Working knowledge of VMware environments, VMware monitoring tools, FTP/SFTP protocols with an understanding or intermediate knowledge of Retailer POS, call center tools/functions, Tivoli, Nagios, OP5, SolarWinds, RUnscope, Monitis, Symantec Veritas, and Jira.
• Knowledge of business administration systems (i.e., Microsoft Office Suite, particularly Outlook, Word and Excel).
• Excellent written/oral reporting skills, interpersonal skills, the ability to communicate at all levels of the organization/customers, and where applicable, must be able to monitor and troubleshoot multiple technologies.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $31,096 - $67,496. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.