Computer Operations Specialist- Hybrid (Rotating Shift)

Emprise Bank; Omaha (NE); On-site; USD 52,000 - 75,000; Full time

Job summary

Emprise Bank is seeking a Computer Operations Specialist to ensure our computer systems are effective and available. You will work closely with the technology team to maintain reliable operations and support users across the organization.

The role emphasizes problem-solving, data processing, and collaboration with Programmers, Systems and Business Analysts to keep the production environment stable and secure.

Qualifications

• Exemplary customer service experience.
• Critical and analytical thinking skills.
• Confident and articulate written and verbal communications skills.
• Initiative and strong work ethic.
• Technical problem resolution skills.
• Strong attention to detail.
• Ability to handle highly confidential information with urgency.
• Understanding of Emprise Bank values.
• Aptitude for continuous development.

Responsibilities

• Identify and correct file and system errors.
• Develop and maintain jobs within automated file-movement software.
• Perform data processing operations according to a business production schedule.
• Perform backup procedures to reduce the risk of data loss.
• Collaborate with Programmers, Systems and Business Analysts to coordinate testing environments and resolve system problems.
• Maintain and manage processing logs and run procedure manuals.
• Troubleshoot problems for users.
• Notify Programmers, Systems and Business Analysts personnel of system malfunctions.
• Monitor jobs controlled by an automated scheduling system to include building and editing jobs from the scheduler.
• Monitor and/or perform the running of system and application updates and notify appropriate personnel of exceptions (e.g., batch processing errors).
• Manually submit batch processing jobs.
• Run application performance management scans.
• Process phone requests.
• Provide support during business continuity exercises.
• Responsible for all system and network availability.
• Other duties as assigned within the scope and responsibility of the job.

Skills

Exemplary customer service

Critical and analytical thinking

Written and verbal communication

Initiative and strong work ethic

Technical problem resolution

Attention to detail

Confidential information handling

Understanding of company values

Continuous development

Education

College degree or equivalent

2-3 years experience with mainframe, networks, OS, applications, hardware

Familiarity with Python, Java or SQL

Job description

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

We are currently seeking a Computer Operations Specialist to join our team. This role is an integral part of our technology team and will be responsible for ensuring that our computer systems are effective and efficient at all times.

A successful candidate will have:

• Exemplary customer service experience
• Critical and analytical thinking skills
• Confident and articulate written and verbal communications skills
• Initiative and strong work ethic
• Technical problem resolution skills
• Strong attention to detail
• The ability to treat highly confidential information with utmost urgency
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

• Identify and correct file and system errors
• Develop and maintain jobs within automated file-movement software
• Perform data processing operations according to a business production schedule
• Perform backup procedures to reduce the risk of data loss
• Collaborate with Programmers, Systems and Business Analysts to coordinate testing environments and resolve system problems
• Maintain and manage processing logs and run procedure manuals
• Troubleshoot problems for users
• Notify Programmers, Systems and Business Analysts personnel of system malfunctions
• Monitor jobs controlled by an automated scheduling system to include building and editing jobs from the scheduler
• Monitor and/or perform the running of system and application updates and notify appropriate personnel of exceptions (ex: batch processing errors)
• Manually submit batch processing jobs
• Run application performance management scansli
• Process phone requests
• Provide support during business continuity exercises
• Responsible for all system and network availability

• Other duties as assigned within the scope and responsibility of the job

Requirements

• College Degree or level of education that, together with industry experience, enables the applicant to meet the job requirements
• 2-3 years experience with basic office products, mainframe systems, network methodology, operating systems, applications, current hardware, best practice protocols and standards required
• Familiarity with programming languages Python, Java or SQL

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success.

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.