Computer Operations Specialist- Hybrid (Rotating Shift)

Emprise Bank; Kansas City (MO); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Professional growth

Community involvement

Culture of integrity and excellence

Job summary

Emprise Bank is seeking a Computer Operations Specialist to ensure our computer systems are effective and reliable. You will collaborate with Programmers, Systems and Business Analysts to coordinate testing environments, troubleshoot issues, and monitor automated scheduling jobs to ensure seamless production operations.

Ideal candidates have strong customer service, analytical thinking, and problem-solving skills, with a commitment to confidential information handling and continuous development.

Qualifications

• Exemplary customer service experience.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication abilities.
• Initiative and strong work ethic.
• Technical problem-resolution skills.
• Strong attention to detail.
• Ability to treat confidential information with urgency.
• Commitment to Emprise Bank values.
• Willingness to engage in continuous development.

Responsibilities

• Identify and correct file and system errors.
• Develop and maintain jobs within automated file-movement software.
• Perform data processing operations according to a business production schedule.
• Perform backup procedures to reduce the risk of data loss.
• Collaborate with Programmers, Systems and Business Analysts to coordinate testing environments and resolve system problems.
• Maintain and manage processing logs and run procedure manuals.
• Troubleshoot problems for users.
• Notify Programmers, Systems and Business Analysts personnel of system malfunctions.
• Monitor jobs controlled by an automated scheduling system to include building and editing jobs from the scheduler.
• Monitor and/or perform the running of system and application updates and notify appropriate personnel of exceptions (ex: batch processing errors).
• Manually submit batch processing jobs.
• Run application performance management scans.
• Process phone requests.
• Provide support during business continuity exercises.
• Responsible for all system and network availability.
• Other duties as assigned within the scope and responsibility of the job.

Skills

Customer service

Analytical thinking

Written communication

Verbal communication

Initiative

Attention to detail

Confidential information handling

Continuous development

Problem resolution

Education

College degree

Tools

Python

Java

SQL

Job description

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

We are currently seeking a Computer Operations Specialist to join our team. This role is an integral part of our technology team and will be responsible for ensuring that our computer systems are effective and efficient at all times.

A successful candidate will have:

• Exemplary customer service experience
• Critical and analytical thinking skills
• Confident and articulate written and verbal communications skills
• Initiative and strong work ethic
• Technical problem resolution skills
• Strong attention to detail
• The ability to treat highly confidential information with utmost urgency
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

• Identify and correct file and system errors
• Develop and maintain jobs within automated file-movement software
• Perform data processing operations according to a business production schedule
• Perform backup procedures to reduce the risk of data loss
• Collaborate with Programmers, Systems and Business Analysts to coordinate testing environments and resolve system problems
• Maintain and manage processing logs and run procedure manuals
• Troubleshoot problems for users
• Notify Programmers, Systems and Business Analysts personnel of system malfunctions
• Monitor jobs controlled by an automated scheduling system to include building and editing jobs from the scheduler
• Monitor and/or perform the running of system and application updates and notify appropriate personnel of exceptions (ex: batch processing errors)
• Manually submit batch processing jobs
• Run application performance management scansli
• Process phone requests
• Provide support during business continuity exercises
• Responsible for all system and network availability

• Other duties as assigned within the scope and responsibility of the job

Requirements

• College Degree or level of education that, together with industry experience, enables the applicant to meet the job requirements
• 2-3 years experience with basic office products, mainframe systems, network methodology, operating systems, applications, current hardware, best practice protocols and standards required
• Familiarity with programming languages Python, Java or SQL

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success.

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.