Computer Operations Specialist

FCB Banks; Swansea (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

$19 - $25 per hour

Job summary

FCB Banks is seeking a Computer Operations Specialist to oversee daily operation, monitoring, and support of the Bank’s computer systems. You will coordinate operations, monitor performance, troubleshoot issues, and work with vendors to resolve problems.

Responsibilities include software releases, disaster recovery, and maintaining system documentation. Strong communication and teamwork are essential in this role within Swansea Data Operations.

Qualifications

• High school diploma or equivalent required.
• Associate degree or technical training in information technology preferred.
• One to three years of experience in computer operations or related technical role preferred.
• Previous experience in a financial institution or core/mainframe environment preferred.
• An equivalent combination of education, training and relevant work experience will be considered.

Responsibilities

• Troubleshoot system problems, processing errors, network issues, and data communication with users and vendors.
• Collaborate with software and hardware vendors to identify and resolve issues.
• Schedule system tasks to maximize availability and minimize downtime.
• Coordinate daily, weekly, monthly, quarterly, and year-end processing activities.
• Review changes to programs, ensure instructions are accurate and well documented.
• Review, test, and load approved software releases and system enhancements.
• Document and track system errors and incidents causing interruptions.

Skills

Technical documentation

Communication skills

Time management

Independent work

Troubleshooting

Education

High school diploma or equivalent

Associate degree or technical training in IT

Job description

grow your career while making a difference in your community

Join our team and be part of something meaningful — a legacy of service, growth, and community connection that makes a difference every day.
Explore Career Opportunities

• People First: We treat our employees like family — with respect, trust, and support for work-life balance.
• Community-Driven: We’re deeply rooted in our local communities and empower employees to give back through volunteer opportunities and local partnerships.
• Inclusive & Collaborative: We value diverse perspectives and foster an environment where every voice can contribute to innovation and customer success.
• Growth Mindset: We invest in learning and continuous improvement, so every team member can build their best career.

Benefits and Perks

• Competitive Compensation: Fair pay with regular reviews and performance-based incentives.
• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Financial Security: 401(k) with company match, employee banking benefits, and financial wellness resources.
• Work-Life Balance: Paid time off and personal time.

Career path options

early careers

We offer a variety of entry-level roles and structured development programs across key business areas that are designed are designed to help students, graduates, and early professionals build a strong foundation for a successful career in banking and financial services.

We value the expertise and leadership that experienced professionals contribute to our organization. Whether you are an industry veteran or seeking to transition your skills into financial services, our diverse business areas provide opportunities to make a meaningful impact, drive innovation, and help shape the future of banking.

Computer Operations Specialist - Swansea Data Operations

Classification: Non-Exempt/Hourly

Job Type: Full-Time

Location: Swansea Data Operations

Reports To: Assistant Vice President of Computer Operations

ABOUT US: FCB Banks has been family owned and managed for more than three generations. Our original banks opened in New Baden and Albers in 1901 and customers quickly associated FCB with quality service, competitive rates, and personal customer care. These qualities became the pillars of our business when First Collinsville Bank open ed in 1990 and we began expanding throughout the area. We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017. Today we have seventeen locations in sixteen wonderful towns serving customers in Illinois and Missouri. We pride ourselves on being locally owned and operated as well as a valued part of the community. Since 1901 our goal at FCB Banks has always been to provide exceptional service to our valued customers.

JOB SUMMARY: The Computer Operations Specialist is responsible for the daily operation, monitoring, and support of the Bank’s computer systems and related technology infrastructure. This position coordinates scheduled computer operations, monitors system performance, troubleshoots processing and system errors, maintains operational documentation, and works with internal departments and external vendors to resolve system issues. The Computer Operations Specialist also assists with software releases, system maintenance, disaster recovery, testing, security access support, and research of technology products and service enhancements.

ESSENTIAL JOB DUTIES:

• Troubleshoot system problems, processing errors, network issues, and data communication issues in coordination with user departments, management, and applicable vendors.
• Work with software and hardware vendors to identify, troubleshoot, and resolve system and processing issues.
• Schedule and coordinate system tasks and processing activities to maximize system availability and online response time while minimizing disruption and downtime.
• Coordinate and schedule daily, weekly, monthly, quarterly, annual, and year-end computer processing and operational activities.
• Review changes to new and existing programs to ensure operating and run instructions are accurate, computer, and properly documented.
• Review, schedule, test, and load approved software releases, updates, and system enhancements.
• Document, track, and follow up on system errors and incidents that result in processing interruptions or downtime.
• Establish and perform routine preventive maintenance activities for applicable computer equipment and systems.
• Maintain hardware and software inventories, system media and libraries, and an adequate inventory of computer and technology supplies.
• Assist in maintaining, testing, and documenting disaster recovery and business continuity procedures related to computer systems and operations.
• Participate in scheduled disaster recovery testing and assist in identifying and addressing issues identified through testing.
• Research new technology products, system capabilities, and potential enhancements to existing production software and provide findings to management.
• Train and provide operational and technical support to other staff members as assigned.
• Assist with administration and support of system security and user access measures in accordance with established Bank procedures.
• Process research and information requests accurately and within established timeframes.
• Provide backup and support for mailroom functions as needed.
• Maintain knowledge of applicable Bank policies, procedures, systems, and operational requirements.
• Perform other duties, functions, and projects as assigned by management.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to develop and maintain clear operating procedures and technical documentation.
• Effective verbal and written communication skills.
• Ability to communicate technical issues effectively with employees, management, and external vendors.
• Strong organizational and time-management skills with the ability to prioritize multiple scheduled and time-sensitive processes.
• Ability to work independently while effectively supporting departmental and Bank-wide technology initiatives.
• Ability to maintain confidentiality and appropriately safeguard sensitive Bank, customer, employee, and system information.
• Ability to adapt to system changes, software enhancements, and evolving technology requirements.

QUALIFICATIONS:

• High school diploma or equivalent required.
• Associate degree or technical training in informational technology, computer science, computer operations, or a related field preferred.
• One to three years of previous experience in computer operations, information technology, system support, or related technical role preferred.
• Previous experience in a financial institution or other environment utilizing core/mainframe processing system preferred.
• Previous experience with system processing, software installations or updates, hardware support disaster recovery, or technical troubleshooting preferred.
• An equivalent combination of education, training, and relevant work experience will be considered.

WORKING ENVIRONMENT AND PHYSICAL DEMANDS:

• Work is primarily performed in a professional office and compute operations environment.
• Regularly utilizes computers, monitors, printers, peripheral equipment, telephones, and other standard office and technology equipment.
• Requires prolonged periods of sitting and working at a computer, with occasional standing, walking, bending, reaching, and stooping.
• Must be able to occasionally lift, carry, move, or position computer equipment, supplies, boxes, and other materials weighing up to 40 pounds.
• May require work in computer/server areas with exposure to equipment noise and varying temperatures.
• Regular business hours are required; however, occasional early morning, evening, weekend, or extended hours may be necessary for system processing, software releases, maintenance, disaster recovery testing, year-end processing, or system issues.
• May require occasional travel between Bank locations for system support, equipment needs, training, or other business purposes.
• Regular and reliable attendance is required.

BENEFITS:

• $19 - $25 per hour, eligible for performance-based bonuses and incentives
• Group Life Insurance 1x annual salary, 100% paid by the bank
• Long-Term Disability insurance, 25% paid by the bank
• Voluntary Life Insurance and Accidental Death and Dismemberment Insurance
• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
• Employee Assistance Program, Travel Assistance and Life Services Tool Kit
• Paid time off including Vacation, Personal and Sick leave
• Partially-paid Parental Leave for eligible employees
• 401(k) with company match for eligible employees

DISCLAIMER: The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities. FCB Banks retains the right to change or assign other duties to this position.

Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law.

In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.

Applicants have rights under Federal Employment Laws.