Escrow & Loan Insurance Specialist

FCB Banks; Collinsville (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision coverage

401(k) with company match

Paid time off & personal leave

Parental leave available

Life Insurance

Job summary

FCB Banks is seeking an Escrow & Loan Insurance Specialist in Collinsville, IL. This onsite role will manage escrow accounts tied to insurance and taxes, ensuring coverage is current and compliance is maintained. You will serve as a point of contact for escrow inquiries and support loan servicing operations.

The position requires attention to detail, knowledge of RESPA and flood regulations, and strong data entry accuracy. Competitive pay and benefits accompany a community-focused bank culture.

Qualifications

• Proficient in Microsoft Office Suite including Excel, Word and Outlook.
• Experience with loan servicing and escrow management systems.
• Ability to navigate core banking platforms and document imaging systems.
• Knowledge of escrow administration, insurance and tax disbursement processes.

Responsibilities

• Obtain and maintain hazard and property insurance coverage for loan accounts.
• Obtain and maintain flood insurance per regulatory requirements.
• Monitor evidence of insurance and initiate force-placed procedures when required.
• Monitor escrow accounts using core system and track renewals and policy updates.
• Ensure timely payment of escrowed insurance premiums.
• Ensure timely payment of escrowed real estate taxes.
• Prepare and deliver annual escrow analysis statements to borrowers per guidelines.
• Monitor escrow shortages, surpluses, and communicate with borrowers.
• Answer main phone line and route inquiries professionally.
• Maintain compliance with federal/state banking regulations and internal policies.
• Maintain accurate escrow records in the servicing system.
• Complete additional duties to maintain efficiency.
• Force place insurance when required.

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Loan servicing experience

Escrow management

Core banking platforms

Document imaging systems

Regulatory compliance (RESPA & flood)

Data entry accuracy

Deadline management

Education

High school diploma or equivalent

Bachelor's/Associate degree preferred

Tools

Loan servicing software

Job description

grow your career while making a difference in your community

Join our team and be part of something meaningful — a legacy of service, growth, and community connection that makes a difference every day.

Explore Career Opportunities

• People First: We treat our employees like family — with respect, trust, and support for work-life balance.


• Community-Driven: We’re deeply rooted in our local communities and empower employees to give back through volunteer opportunities and local partnerships.


• Inclusive & Collaborative: We value diverse perspectives and foster an environment where every voice can contribute to innovation and customer success.


• Growth Mindset: We invest in learning and continuous improvement, so every team member can build their best career.

Benefits and Perks

• Competitive Compensation: Fair pay with regular reviews and performance-based incentives.


• Health & Wellness: Comprehensive medical, dental, and vision coverage.


• Financial Security: 401(k) with company match, employee banking benefits, and financial wellness resources.


• Work-Life Balance: Paid time off and personal time.

Career path options

early careers

We offer a variety of entry-level roles and structured development programs across key business areas that are designed are designed to help students, graduates, and early professionals build a strong foundation for a successful career in banking and financial services.

We value the expertise and leadership that experienced professionals contribute to our organization. Whether you are an industry veteran or seeking to transition your skills into financial services, our diverse business areas provide opportunities to make a meaningful impact, drive innovation, and help shape the future of banking.

Position:Escrow & Loan Insurance Specialist

Location: FCB Corporate Offices

717 Vandalia Street

Job Id:195

# of Openings:1

Escrow & Loan Insurance Specialist

Classification:

Non-Exempt/Hourly

Job Type:

Full-Time

Location:

Non-remote; Onsite position

Collinsville Loan Processing

717 Vandalia St.

Reports To:

Loan Processing Manager

ABOUT US:

FCB Banks has been family owned and managed for more than three generations. Our original banks opened in New Baden and Albers in 1901 and customers quickly associated FCB with quality service, competitive rates, and personal customer care. These qualities became the pillars of our business when First Collinsville Bank opened in 1990 and we began expanding throughout the area. We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017. Today we have seventeen locations in sixteen wonderful towns serving customers in Illinois and Missouri. We pride ourselves on being locally owned and operated as well as a valued part of the community. Since 1901 our goal at FCB Banks has always been to provide exceptional service to our valued customers.

JOB SUMMARY:

The Escrow/Insurance Specialist is responsible for the accurate administration and monitoring of escrow accounts related to insurance and real estate taxes. This role ensures all required insurance coverage is properly obtained and maintained, escrow disbursements are made timely, and compliance and regulatory requirements are consistently met. The position also serves as a key point of contact for internal and external inquiries related to escrow accounts.

ESSENTIAL JOB DUTIES:

• Obtain and maintain required hazard and property insurance coverage for all applicable loan accounts.


• Obtain and maintain required flood insurance coverage in compliance with regulatory requirements.


• Monitor evidence of insurance and initiate force-placed insurance procedures when required in accordance with regulatory guidelines and bank policies.


• Monitor escrow accounts using the Bank’s core system, including tracking and managing ticklers for insurance renewals and policy updates.


• Ensure timely payment of all escrowed insurance premiums.


• Ensure timely payment of all escrowed real estate taxes.


• Review, prepare, and deliver annual escrow analysis statements to borrowers in accordance with regulatory guidelines.


• Monitor escrow shortages, surpluses, and adjustments, and coordinate necessary borrower communications.


• Answer main phone line and direct calls appropriately, providing professional and accurate assistance or routing as needed.


• Ensure compliance with all applicable federal, state, and banking regulations, as well as internal loan servicing policies and procedures.


• Maintain accurate and complete escrow records within the Bank’s servicing system.


• Perform departmental duties as needed to maintain efficiency workflow and service levels.


• Complete additional tasks, functions, and special projects as assigned.


• Force places insurance when required.

TECHNICAL SKILLS NEEDED:

• Proficient in Microsoft Office Suite, including Excel, Word, and Outlook


• Experience working with loan servicing and escrow management systems


• Ability to navigate core banking platforms and document imaging systems


• Knowledge of escrow administration processes, including insurance and tax disbursements


• Familiarity with hazard, flood, and force-placed insurance tracking procedures


• Understanding of mortgage servicing regulations and compliance requirements, including RESPA and flood insurance regulations


• Strong data entry and recordkeeping accuracy


• Ability to manage electronic tickler and tracking systems efficiently


• Skilled in reviewing insurance declarations, mortgagee clauses, and tax documentation


• Ability to prioritize deadlines, manage multiple tasks, and work independently with minimal supervision


• Ability to learn and adapt to new banking software and technologies quickly


• Ability to maintain confidentiality and exercise sound judgment in handling sensitive financial information


• Commitment to compliance with all bank policies, procedures, and applicable regulations

QUALIFICATIONS

• High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or related field preferred


• Prior experience in banking, mortgage servicing, escrow administration, or insurance processing preferred


• Minimum of one to three years of banking, loan servicing, escrow administration, insurance processing, or related experience preferred

WORKING CONDITIONS:

• Work is primarily performed in a professional office environment within a community banking setting


• Requires extended periods of sitting, computer use, and telephone communication


• Frequent use of hands and fingers to operate computer keyboard, mouse, telephone, and other office equipment


• Ability to read and review detailed documents, computer screens, and reports accurately


• Occasional standing, walking, bending, reaching, and lifting or carrying office materials up to 15 lbs.


• Frequent interaction with customers, insurance agents, taxing authorities, and internal bank personnel


• Must be able to manage multiple priorities and deadlines in a fast-paced environment with frequent interruptions


• Regular attendance and punctuality are essential to maintain department workflow and customer service standards


• Occasional overtime may be required to meet business needs, regulatory deadlines, or departmental demands


• Requires the ability to maintain confidentiality and handle sensitive financial information with professionalism and discretion


• May require cross-training and support of other loan servicing or operational functions as needed

BENEFITS:

• $18.00 - $22.00 per hour, eligible for performance-based bonuses and incentives


• Group Life Insurance 1x annual salary, 100% paid by the bank


• Long-Term Disability insurance, 25% paid by the bank


• Voluntary Life Insurance and Accidental Death and Dismemberment Insurance


• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)


• Employee Assistance Program, Travel Assistance and Life Services Tool KitPaid time off including Vacation, Personal and Sick leave


• Partially-paid Parental Leave for eligible employees


• 401(k) with company match for eligible employees

DISCLAIMER:

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities.

FCB Banks retains the right to change or assign other duties to this position.

Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law.

In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.

Applicants have rights under Federal Employment Laws

Equal Employment Opportunity & Federal Contractor Notice

FCB Banks is an Equal Opportunity Employer and federal contractor. FCB does not make unlawful employment decisions on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, and local law. As required by applicable law, FCB Banks takes affirmative action to employ and advance in employment qualified individuals with disabilities and protected veterans under Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). FCB Banks will not discharge or otherwise discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant. Reasonable accommodations are available for qualified individuals with disabilities and disabled veterans throughout the application and hiring process; applicants requiring assistance may contact HR at 618-346-9000 or [e-mail].