Computer Network Support Specialists

Course Advisor; United States; On-site; USD 38,270 - 105,770; Full time

Job summary

Course Advisor is seeking a Computer Network Support Specialist to analyze and maintain network systems, including LAN and WAN. The role involves troubleshooting and testing networks, installing network cables, and documenting support activities. Candidates should have strong skills in critical thinking, active listening, and proficiency in tools like Python and MySQL. The typical salary range for this position is between $38,270 and $105,770 annually.

Responsibilities

• Document help desk requests and resolutions.
• Install or repair network cables, including fiber optic cables.
• Test computer software or hardware using standard diagnostic testing equipment.
• Document network support activities.
• Analyze network data to determine usage, disk space, or server function.
• Test repaired items to ensure proper operation.

Skills

Critical Thinking

Active Listening

Reading Comprehension

Judgment and Decision Making

Speaking

Active Learning

Tools

Microsoft Excel

Python

Linux

MySQL

Microsoft Word

Microsoft Office

Microsoft PowerPoint

Microsoft SQL Server

Perl

Ruby

Job description

Computer Network Support Specialist

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Responsibilities

• Document help desk requests and resolutions.
• Install or repair network cables, including fiber optic cables.
• Test computer software or hardware, using standard diagnostic testing equipment and procedures.
• Document network support activities.
• Analyze network data to determine network usage, disk space availability, or server function.
• Test repaired items to ensure proper operation.

Skills

• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Speaking: Talking to others to convey information effectively.
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.

Other Job Titles

• Network Engineer
• Networking Specialist
• IT Consultant (Information Technology Consultant)
• Network Analyst
• Network Operations Specialist

Tools & Technologies

• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft PowerPoint
• Python
• Microsoft Access
• MySQL
• Data entry software
• Microsoft Windows
• Microsoft Project
• Adobe Systems Adobe Acrobat
• Microsoft SharePoint
• Microsoft Dynamics
• Linux
• IBM Notes
• Ruby
• Microsoft Visual Basic
• Microsoft SQL Server
• UNIX
• Perl

Compensation

The typical yearly salary for Computer Network Support Specialists is between $38,270 and $105,770.