Computer Lab Assistant

The Chronicle Of Higher Education, Inc.; Lynchburg (VA); On-site; USD 16,531 - 20,664; Part time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a Computer Lab Assistant to help customers with technical questions and provide support in classrooms. This role requires basic computer skills, experience with Microsoft Office, and customer service experience.

The perfect candidate should also have a GPA of 2.7 or higher, be eligible for Work Study, and preferably have experience in troubleshooting. This position is part-time and takes place onsite.

Qualifications

• Promptness and reliability to follow scheduled hours.
• Basic computer skills.
• Experience with Microsoft Office software and standard office technologies.
• Cumulative GPA of 2.7 or higher.
• Work Study eligibility for the current semester.
• Previous customer service experience preferred.
• Previous computer troubleshooting experience preferred.
• Completion of INFT 110, BUSI 201, or similar technology course preferred.

Responsibilities

• Assist customers with technical and informational questions.
• Provide classroom support to professors and students.
• Troubleshoot basic software and hardware issues.
• Log/document work as required.

Skills

Basic computer skills

Customer service experience

Experience with Microsoft Office

Troubleshooting skills

Education

Cumulative GPA of 2.7 or higher

Completion of INFT 110, BUSI 201, or similar technology course

Job description

The principal role of the Computer Lab Assistant is to answer andassist customers with technical and informational questions. TheComputer Lab Assistant also maintains an atmosphere that isphysically tidy and conducive to academic pursuits while enforcingComputer Lab, Information Technology, and Liberty Universitypolices. The Computer Lab Assistant may also provide classroomsupport to professors and students.

Essential Functions and Responsibilities

1. Assist customers with technical and informationalquestions.

2. Provide classroom support to professors and students.

3. Troubleshoot basic software and hardware issues.

4. Log/document work as required.

Additional information may be found here

Qualifications, Credentials, and Competencies

1. Promptness and reliability to follow scheduled hours.

2. Basic computer skills.

3. Experience with Microsoft Office software and standard officetechnologies.

4. Cumulative GPA of 2.7 or higher.

5. Work Study eligibility for the current semester.

6. Previous customer service experience, preferred.

7. Previous computer troubleshooting experience, preferred.

8. Completion of INFT 110, BUSI 201, or similar technology course,preferred.

Time Type

Part time

Location

Onsite

The University is an Equal Opportunity Employer. We believe itis our moral and legal obligation to meet the responsibility ofensuring that all management practices regarding employees areconducted in a nondiscriminatory manner. In compliance with TitleVII of the 1964 Civil Rights Act, and other applicable federal andstate statutes, all recruiting, hiring, training, and promoting forall job classifications will be administered without regard torace, color, ancestry, age, sex, national origin, pregnancy orchildbirth, disability, military veteran status or other applicablestatus protected by law, including state of employment protectedclasses. It is, therefore, our policy and intention to evaluate allemployees and prospective employees strictly according to therequirements of the job. All personnel related activities such ascompensation, benefits, transfers, job classification, assignments,working conditions, educational assistance, terminations, layoffs,and return from layoffs, and all other terms, conditions andprivileges of employment will be administered without regard torace, color, ancestry, age, sex, national origin, pregnancy orchildbirth, disability, military veteran status or other applicablestatus protected by law, including all applicable state ofemployment protected classes. The University is a Christianreligious-affiliated organization; and as such, is not subject toreligious discrimination requirements. The University’s hiringpractices and EEO discrimination practices are in full compliancewith both federal and state law. Federal law creates an exceptionto the “religion” component of the employment discrimination lawsfor religious organizations (including educational institutions),and permits them to give employment practice preference to membersof their own religious beliefs.