Computer Field Tech Position-Spokane WA

BC Tech Pro; Spokane (WA); On-site; USD 18,000 - 45,000; Part time

Benefits offered by this job

Dell/Lenovo certifications provided

Job summary

BC Tech Pro is seeking a Computer Field Technician to perform hardware repairs and installations on laptop and desktop units in the field. You must have prior experience with laptop and desktop hardware and be comfortable handling warranty service tasks.

This role is a 1099 contract with pay per ticket and daily call targets. Onboarding includes free Dell and Lenovo certifications, and you will need reliable transportation and portal access to log tickets and schedule visits.

Qualifications

• Must have prior experience with laptop and desktop hardware.
• Dell and Lenovo certifications will be provided during onboarding.
• Must have reliable transportation and internet access.

Responsibilities

• Perform hardware repairs and installations on laptops and desktops.
• Complete Dell and Lenovo warranty service parts replacements.
• Log into portal daily by 9 am and map out calls.
• Contact customers to confirm onsite service windows.
• Receive parts shipments from manufacturers via FedEx.

Skills

Laptop hardware troubleshooting

Desktop hardware repairs

Customer communication

Warranty service experience

Job description

Job Description

This is aComputer Field Technician Positiondoing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware.

As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.

Job Details

• This is a1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35per ticket.


• You will be completing hardware part replacements for Dell and Lenovo warranty services.


• Pay period -every Friday after the first week of completing tickets.


• You must have a reliable form of transportation to run these calls.


• You must have access to a computer and the internet to log onto your portal.


• Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.


• You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.


• Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.