COMPLIANCE SPLST

Margaritaville Resort Casino - Bossier City, La.; Bossier City (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Margaritaville Resort Casino - Bossier City, LA seeks a Compliance Coordinator to support SARC/Title 31 and Responsible Gaming programs. You will maintain detailed records, assist with Louisiana Gaming Control Board filings, and aid in audits while upholding confidentiality and superior customer service.

The role requires strong Excel/Word skills, attention to detail, and the ability to manage multiple priorities in a fast-paced casino environment. Collaboration across departments is essential.

Qualifications

• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a demanding work environment.
• Knowledge of regulatory requirements and compliance guidelines.

Responsibilities

• Assist in training, implementation, and enforcement of SARC/Title 31 and Responsible Gaming programs.
• Coordinate regulatory activities to support all departments and management.
• Process renewal submissions for Louisiana Gaming Control Board.
• Maintain organized records and files documenting transactions.
• Assist in compiling reports for the Louisiana Gaming Control Board and related paperwork.
• Track and maintain approval documentation for property matters.

Skills

Microsoft Office

Communication

Confidentiality

Regulatory knowledge

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Excel

Casino Operations Software

Job description

• Responsible for assisting in the training, implementation, and enforcement of the property SARC/Title 31 and Responsible Gaming compliance programs.
• Coordinates regulatory activities to provide optimum support to all departments and manager.
• Processes renewal submissions for the Louisiana Gaming Control Board.
• Maintains organized set of detailed records and files to document transactions.
• Assists in compilation of reports for the Louisiana Gaming Control Board and assists in submission of necessary paperwork on behalf of manager, as needed.
• Responsible for tracking and maintaining Louisiana Gaming Control Board approval documentation for any property matters.
• Performs research, as necessary, for tasks ranging from small daily projects and questions to large-scale implementation procedures; reports findings to manager.
• Assists in Audit of Self-Exclusion program, as necessary.
• Maintains necessary compliance logs and ensures they are updated.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Assists manager with administrative duties, as needed.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Assists in Audit of Responsible Gaming, CTR, and SARC and/or Title 31 programs, in accordance with property's established compliance guidelines.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all departmental and company matters.

WE LOVE OUR WORK.

• Responsible for assisting in the training, implementation, and enforcement of the property SARC/Title 31 and Responsible Gaming compliance programs.
• Coordinates regulatory activities to provide optimum support to all departments and manager.
• Processes renewal submissions for the Louisiana Gaming Control Board.
• Maintains organized set of detailed records and files to document transactions.
• Assists in compilation of reports for the Louisiana Gaming Control Board and assists in submission of necessary paperwork on behalf of manager, as needed.
• Responsible for tracking and maintaining Louisiana Gaming Control Board approval documentation for any property matters.
• Performs research, as necessary, for tasks ranging from small daily projects and questions to large-scale implementation procedures; reports findings to manager.
• Assists in Audit of Self-Exclusion program, as necessary.
• Maintains necessary compliance logs and ensures they are updated.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Assists manager with administrative duties, as needed.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Assists in Audit of Responsible Gaming, CTR, and SARC and/or Title 31 programs, in accordance with property's established compliance guidelines.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent and minimum one (1) year of experience in compliance or governmental affairs required, Bachelor's degree in related field preferred; or equivalent combination of education and experience. Casino experience required.
• Must be proficient in Microsoft Office applications (Word, Excel, and Outlook).
• Knowledge of Casino Operations software and equipment a plus.
• Ability to maintain a high level of confidentiality and professionalism.
• Must possess excellent written and verbal communication skills.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to review documents for regulatory requirements.
• Must have excellent interpersonal, organizational, and time management skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.