Compliance Services Specialist I

Wheels, LLC; Schaumburg (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

Wheels, LLC seeks a Compliance Services Specialist I to manage vehicle paperwork and ensure compliance with regulations. This full-time role requires strong customer service skills and attention to detail. Ideal candidates will be proficient with relevant software and have at least two years of experience in a customer-oriented environment.

Benefits

Robust benefits package

Qualifications

• Minimum high school diploma or equivalent required.
• 2 years of previous office or customer service experience.
• Use of SalesForce request management system expected.

Responsibilities

• Management of new vehicle paperwork and registration renewals.
• Cultivate relationships with DMVs and trusted vendors.
• Track transactions to ensure fleet vehicles are compliant.

Skills

Customer service

Attention to detail

Problem-solving

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

SalesForce

Microsoft Windows

Microsoft Office

Job description

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Job Description:

Job Description:

The Compliance Services Specialist I is responsible for management of various transactional process managed by the Compliance services team. Transactions include management of new vehicle paperwork or the registration renewals process. The specialist will cultivate relationships with DMVs and trusted vendors to ensure partnership across the industry. The specialist will be well-versed and able to operate within external and internal systems and technologies to manage processing and communication. The specialist will adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration. Individuals in this role will be assigned to one of the following working groups and understand the role includes flexibility to be reassigned to another team to suit the business needs to optimize customer satisfaction.

DRIVER FULLILLMENT CENTER

• Print title, registration and tax documents based upon owner, state and specific client or vehicle instructions assign ownership to ensure compliance within state and county statutes.
• Identify, analyze and research to resolve state, county, and province license and title rejections and or questions pertaining to title, registration and tax.
• To create, update and adjust the print positions on a form through Forms Definition
• Order duplicate mso’s directly through manufacturer website and follow up until received.
  
  

REGISTRATION RENEWALS:

• Process registration renewals using the appropriate resource (e.g., electronic transfer, on-line terminal, mail) for each jurisdiction, while achieving department performance standards for accuracy and timeliness
• Ensure clients are billed correctly for renewals by verifying registration and service fees.
• Reconcile discrepancies using data acquired from Wheels’ databases and from vendor reports.
• Implore best method possible to keep vehicle legal for client use.
• Contact driver or client when jurisdiction requirements (e.g., emissions check, resolve outstanding violations) are needed to complete renewals. Coordinate with other departments to help fulfill missing/late requirements.
  
  

EDUCATION and/or EXPERIENCE:

• Minimum high school diploma or equivalent
• 2 years of previous office or customer service experience
• Use of SalesForce request management system to engage and respond to client / driver requests.
  
  

PHYSICAL DEMANDS:

• Speak, hear, and see, and to use hand and fingers for computer keyboard and phone.
• Sit or stand for extended periods of time.
• Reach above head to pull paper attachments.
  
  

SKILLS/COMPETENCIES:

• Ability to speak and write clearly, confidently and succinctly in communications with dealers, tag agencies, government agencies, and clients.
• Strong customer service skills, with the ability to interact internal/external customers with diplomacy and tact.
• Multi-task in a fast-paced environment, while demonstrating ability to effectively prioritize tasks and maintain a high level of organization.
• High attention to detail to ensure accuracy and ability to audit invoicing.
• Demonstrate excellent follow up and problem-solving skills.
• Complete basic math functions to calculate complex tax documents.
• Proficient with Microsoft Windows and the various software it offers. (Visio, Word, Excel, Office, Etc.)
• Proficient with web-based systems and databases and knowledgeable with navigating the internet.
• Strong networking skills with the ability to negotiate cost and pricing with various vendors.
• Must be self-motivated, work well in a team environment, and demonstrate leadership qualities.
  
  

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

$36,700-$51,300

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO StatementWheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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