Compliance Program Advisor - Residential Lending Servicing

PNC Financial Services Group, Inc.; Cleveland (OH); On-site; USD 64,000 - 128,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Comprehensive benefits package

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Senior Compliance Program Advisor to join the Enterprise Compliance team.

Based in Pittsburgh, Cleveland, Miamisburg, Birmingham or Charlotte, the role provides advisory support, oversight, and credible challenge for Residential Lending Servicing compliance. The position requires 5+ years of relevant experience, a university degree, and strong knowledge of regulatory requirements.

Qualifications

• University degree required with 5+ years of industry experience.
• Certifications are often required; in lieu of a degree, a comparable combination may be considered.

Responsibilities

• Communicates effective compliance programs to identify and prevent illegal, unethical, or improper business practices.
• Leads and coaches staff; escalates issues to senior team members; analyzes data to identify compliance risks.
• Supports risk assessments, monitoring, testing, and governance across the organization.
• Partners with leadership and risk colleagues to strengthen the compliance program.

Skills

Compliance Reporting

Customer Risk

Decision Making

Regulatory Requirements

Risk Assessments

Risk Control

Strategic Objectives

Anti-money Laundering

Audit & Compliance

Fraud Management

Internal Controls

Problem Solving

Education

Bachelors

Tools

No Required Certification(s)

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Compliance Program Advisor within PNC's Enterprise Compliance organization, you will be based in Pittsburgh, PA / Cleveland, OH / Miamisburg, OH / Birmingham, AL / Charlotte, NC.

• Serve as a senior member of the Residential Lending Servicing compliance team, providing advisory support, oversight, and credible challenge related to Residential Lending Servicing operations, regulatory requirements, and compliance risks.
• Maintain broad knowledge of Residential Lending Servicing processes and associated compliance risks, including payments, billing statements, payoffs, account maintenance, line management, liens, escrow, customer communications, and related initiatives, while serving as a lead resource for designated coverage areas.
• Build strong partnerships with Line of Business leadership, Business Risk, Legal, Operations, and other stakeholders to identify emerging risks, assess change impacts, and provide practical compliance guidance.
• Lead and support compliance coverage activities across assigned areas, including regulatory change management, risk assessments, monitoring and testing, complaint and issue oversight, procedure governance, and escalation of material compliance risks.
• Partner with Compliance leadership and peers to advance the Enterprise Compliance Target Operating Model (TOM), enhance coverage procedures and methodologies, and support strategic initiatives that strengthen the overall Compliance organization.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Communicates effective compliance programs to identify and prevent illegal, unethical, or improper business practices. Coaches and mentors junior staff and raises issues to senior team members. Demonstrates ability to constructively challenge the status quo. Supports key business initiatives by analyzing and drawing conclusions from data to identify compliance risks. Provides resolutions to manage and mitigate the identified risks. If necessary, escalates identified risks to senior team members. Identifies compliance impact on matters such as marketing materials, sales programs, product development, documentation review and other business initiatives. Works cooperatively with the business, legal partners, audit and other risk disciplines across the organization. Assesses activity for existing and emerging risks. Evaluates the materiality of the risks identified and presents recommendations on necessary risk mitigation. Uses knowledge on current laws, rules, and other regulatory requirements and drafts or assesses Compliance Manuals, Front Office materials, policies and procedures to ensure alignment. Leads the compliance monitoring program and reviews activity to ensure it falls within established risk control limits. Helps to identify and define the compliance program objectives for assigned area, products/services, and applicable regulations. Communicates and socializes compliance program objectives to senior business partners. Independently challenges analyses and formulates insightful recommendations. Reviews compliance reports to identify deeper issues and common themes. Escalates issues through proper governance channels as needed, and recommends corrective action plans. Mentors and coaches junior staff on report analysis techniques as applicable. Updates and implements new/enhanced reports in order to ensure timely and effective compliance with regulatory requirements.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Compliance Reporting
• Customer Risk
• Decision Making
• Regulatory Requirements
• Risk Assessments
• Risk Control
• Strategic Objectives

Competencies

• Anti-money Laundering/Sanctions Policies and Procedures
• Audit And Compliance Function
• Fraud Management
• Internal Controls
• Problem Solving

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $63,750.00 – $127,500.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 09/17/2026, although it may be longer with business discretion.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say \"Workday\" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Other Information

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.