Compliance & Oversight Manager

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Commonwealth of Massachusetts, Department of Workforce Development, is seeking a Compliance & Oversight Manager to provide field-level oversight of grants and programs within the MassHire Career Center System.

The role focuses on regulatory compliance, risk management, data-driven monitoring, and continuous improvement across state and local areas, with a hybrid schedule based in Boston.

Qualifications

• Experience applying federal and state workforce regulations (e.g., WIOA, RESEA, JVSG).
• Translate guidance into clear operational expectations for teams.
• Experience with monitoring, reporting, and corrective actions.
• Strong communication and collaboration across multiple partners.

Responsibilities

• Provide field-level oversight for grants, services, and programs.
• Identify regulatory risks and drive corrective actions.
• Develop KPI to track compliance and performance.
• Lead monitoring reviews, documentation, and audits.
• Deliver training and technical assistance on compliance.

Skills

Regulatory compliance

Risk management

Data analysis

Monitoring & auditing

Training & guidance

Education

Bachelor's degree in related field

Graduate degree preferred

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Compliance & Oversight Manager (2600060U)

Job Description

Compliance & Oversight Manager - ( 2600060U )

Description

The Manager of Oversight and Compliance provides field level operational oversight for all grants, services, and programs delivered through the MassHire Career Center System.

A core responsibility is ensuring state and federal regulatory and policy compliance, identifying risks, providing technical assistance, identifying best practices, and strengthening operational consistency across MDCS central office and local areas.

This role is responsible for ensuring compliance across all workforce programs, services, and initiatives, and for strengthening oversight practices through consistent, data ‑ informed decision ‑ making. The Compliance and Oversight Manager uses program, fiscal, and performance data as well as independent observations to critically assess monitoring needs, identify emerging risks, and proactively guide corrective actions. By applying analytical judgment and structured evaluation methods, the manager ensures that monitoring activities are targeted, efficient, compliance with applicable laws, and aligned with statewide priorities. This includes developing and maintaining processes that support data ‑ driven monitoring, interpreting trends to anticipate compliance vulnerabilities, and collaborating with partners to ensure continuous improvement across the MassHire system.

Key Job Responsibilities

The Manager of Compliance and Oversight is responsible for protecting the integrity of MDCS programs, ensuring regulatory compliance, and driving data ‑ informed operational excellence across the MassHire system at the state and local level. The role blends risk management, performance oversight, audit management, and technical compliance to ensure statewide consistency and accountability.

Oversight Responsibilities

• Risk management — Identify, assess, and monitor operational risks across all MassHire Career Center programs; ensure mitigation strategies are in place and functioning.
• Compliance — Establish, maintain, and continuously refine internal controls to ensure program integrity, fiscal accuracy, and regulatory compliance.
• Data ‑ driven oversight — Use performance data, financial data, PIRL reporting, monitoring results, and operational metrics in conjunction with USDOL best practices to inform policy, technical assistance, and continuous improvement.
• KPI development — Lead development of key performance indicators to track compliance, operational effectiveness, and local area performance.

Compliance Responsibilities

• Regulatory compliance — Ensures adherence to federal, state, and departmental rules across all workforce programs.
• Monitoring reviews — Manages and assists staff conducting desk audits, on ‑ site monitoring, and documentation checks to verify compliance.
• Corrective action management — Issues, tracks, and supports resolution of corrective action plans.
• Policy interpretation — Translates federal and state guidance into clear operational expectations for local areas and works with MDCS leadership to ensure uniform distribution of guidance.
• Documentation standards— Ensures accurate case notes, required service elements, and compliance documentation.
• Risk identification — Flags compliance risks, systemic issues, and potential audit concerns.
• Reporting — Prepares compliance summaries, monitoring reports, and audit ‑ related documentation.
• Training and technical assistance — Provides guidance and training on compliance requirements, monitoring findings, and documentation expectations.

Other Duties

• Operational alignment — Ensures statewide consistency in service delivery, workflows, and customer experience
• Process improvement — Uses monitoring results and data insights to strengthen statewide systems and modernize operations.
• Strategic guidance — Advises leadership on compliance trends, operational risks, and opportunities for system improvement.
• Cross ‑ program integration — Supports alignment between JVSG, WIOA, RESEA, and other initiatives to ensure coordinated service delivery.

This position is eligible for a hybrid work schedule. Effective 11/2/2026, this position will report to the Boston location two days per week. Those days will be determined and negotiated with MDCS leadership.

Preferred Qualifications

• Federal and state workforce regulations — Foundational knowledge of WIOA, RESEA, JVSG, and related federal/state program requirements, including service elements, eligibility rules, and performance standards.
• Compliance and monitoring practices — Understanding of monitoring methodologies, audit standards, documentation requirements, and corrective action processes.
• Fiscal compliance principles — Basic knowledge of allowable costs, procurement rules, cost allocation, and financial documentation review.
• Data analysis and performance reporting — Knowledge of workforce performance indicators, reporting systems, and methods for interpreting quantitative and qualitative data.
• Employment and training systems — Understanding of career center operations, service delivery models, and partner program coordination.
• Communication skills — Strong written and verbal communication skills for preparing reports, issuing corrective actions, and delivering technical guidance.
• Project management — Skill in organizing monitoring schedules, managing deadlines, coordinating stakeholders, and tracking corrective actions.

The successful candidate must demonstrate experience interpreting and implementing federal and state laws, regulations, and guidance; managing strategic initiatives; building partnerships; and leading cross-functional teams.

Experience with workforce development programs, grant administration, performance management, community engagement, and the Workforce Innovation and Opportunity Act (WIOA) is highly desirable.

Minimum Entrance Requirements

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions

• I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
• II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
• III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
• IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affimative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Program Manager VI

Job

Training and Development

Agency

Department of Workforce Development

Schedule

Full-time

Shift

Day

Potentially Eligible for a Hybrid Work Schedule

Yes

If you have Diversity, Affimative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Karen Haynes-Clifton - 6176265138