Compliance Officer III — Hybrid Work Eligible

Commonwealth of Massachusetts; Marlborough (MA); On-site; USD 77,000 - 112,000; Full time

Job summary

Commonwealth of Massachusetts seeks a Compliance Officer III within the Bureau of Substance Addiction Services (BSAS), QAAL, to monitor and enforce regulatory compliance across licensed programs and counselors. The role includes reviewing complaints, gathering evidence, conducting investigations, and potentially testifying at hearings, with travel across the Commonwealth and occasional evenings/weekends.

Onboarding/train BSAS staff on intake, documentation, and report-writing will also be

Qualifications

• Knowledge of general report writing and ability to document investigations clearly.
• Ability to gather information through interviews and records.
• Capability to explain laws, rules, and procedures to staff and stakeholders.
• Aptitude to analyze data and prepare general reports.
• Discretion in handling confidential information and sensitive data.
• Proficiency with standard office software for reporting and recordkeeping.

Responsibilities

• Oversee and coordinate inspection activities for compliance with laws, rules and policies.
• Review complaints and relevant information to determine actions.
• Respond to inquiries about agency policies and procedures.
• Collect information and evidence for investigations.
• Interview individuals and, if needed, conduct on-site visits to assess compliance.
• Prepare investigative reports and provide recommendations to BSAS leadership.

Skills

General report writing

Investigative techniques

Oral and written instructions

Discretion with confidential info

Interviews and evidence gathering

Interagency collaboration

Policy and procedure guidance

Computer literacy (word processing, sp

Tools

Word processing

Spreadsheet software

Motor vehicle operation

Job description

Commonwealth of Massachusetts seeks a Compliance Officer III within the Bureau of Substance Addiction Services (BSAS), QAAL, to monitor and enforce regulatory compliance across licensed programs and counselors. The role includes reviewing complaints, gathering evidence, conducting investigations, and potentially testifying at hearings, with travel across the Commonwealth and occasional evenings/weekends.

Onboarding/train BSAS staff on intake, documentation, and report-writing will also be