Compliance Manager

L'Auberge Lake Charles; Lake Charles (LA); On-site; USD 70,000 - 85,000; Full time

Job summary

Join a dynamic company in the entertainment industry as a Talent Acquisition Manager. This role offers the opportunity to supervise the Compliance department, ensuring adherence to regulations and promoting superior customer service. You'll collaborate with a diverse team while contributing to a culture of fun and growth. With a commitment to diversity and sustainability, this position not only supports your career development but also engages you in an exciting environment. If you're passionate about compliance and customer service, this is the perfect opportunity for you.

Benefits

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

Qualifications

• 2+ years of experience in compliance or governmental affairs required.
• Must maintain confidentiality and professionalism.

Responsibilities

• Supervise staff and manage the Compliance department.
• Ensure compliance with gaming regulations and reporting commitments.

Skills

Microsoft Office

Casino Operations software

Written and verbal communication

Interpersonal skills

Organizational skills

Time management

Problem-solving

Education

Bachelor's degree in Business or related field

Job description

6 days ago Be among the first 25 applicants

Direct message the job poster from L'Auberge Lake Charles

Experienced Talent Acquisition Manager | Recruiting, Customer Service

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Responsible for supervising staff and the overall daily management of the Compliance department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving deadlines.
• Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
• Assists in the training, implementation, and enforcement of the property SARC/Title 31 and Responsible Gaming compliance programs.
• Ensures compliance with reporting commitments required by the Corporate office and regulatory agencies.
• Ensures adherence with Corporate-mandated compliance programs, including the Responsible Gaming program, by conducting quarterly Responsible Gaming interviews and preparing status report regarding the company’s Responsible Gaming program.
• Serves as liaison to the Louisiana Gaming Control Board to ensure timely responses to incident reports; reviews and prepares draft responses to compliance-related issues raised.
• Participates in preparation of annual license renewal submissions to the Louisiana Gaming Control Board.
• Provides mandated compliance training to new and existing staff, as needed.
• Works with company management and the Louisiana Gaming Control Board to ensure that significant changes to the company’s operating environment (e.g. new facilities, system upgrades, gaming mix changes, etc.) are completed in accordance with LGCB regulations.
• Maintains organized set of detailed records and files to document transactions.
• Works closely with department managers to ensure they have a thorough understanding of gaming regulations and general procedures.
• Compiles reports for the Louisiana Gaming Control Board and submits necessary paperwork on behalf of the property, as needed.
• Keeps property updated with latest gaming rules and regulation requirements; ensures property is in compliance at all times.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
• Maintains strict confidentiality in all departmental and company matters.
  
  

BRING US YOUR BEST.

• Bachelor's degree (B.A./B.S.) in Business or related field from four-year college or university and two (2) years of experience in compliance or governmental affairs required; or equivalent combination of education and experience. Casino experience required.
• Must be proficient in Microsoft Office applications (Word, Excel, and Outlook).
• Must have thorough knowledge of Casino Operations software and equipment.
• Ability to maintain a high level of confidentiality and professionalism.
• Must possess excellent written and verbal communication skills.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Must have excellent interpersonal, organizational, and time management skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  
  

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting at $70,000 annually, based on experience

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Gambling Facilities and Casinos

Referrals increase your chances of interviewing at L'Auberge Lake Charles by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

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