Compliance Management Specialist

F&M Bank - Archbold, OH; Archbold (OH); On-site; USD 72,000 - 105,000; Full time

Job summary

F&M Bank - Archbold, OH is seeking a CMS Analyst to support the administration and improvement of the bank's Compliance Management System. You will handle complaint administration, training coordination, and risk-based compliance testing across regulatory areas.

The role covers policies, risk assessments, monitoring, and reporting, including privacy and UDAP/UDAAP requirements. Collaboration with senior compliance leadership is required.

Qualifications

• Strong written and verbal communication, research, analytical, organizational, and critical-thinking skills.
• Knowledge of consumer compliance principles and internal controls.
• Familiarity with GLBA, Regulation P, CAN-SPAM, COPPA, and UDAP/UDAAP preferred.
• Experience with complaint management, training administration, or testing in regulated settings.
• Ability to manage multiple assignments and meet deadlines.

Responsibilities

• Assist CMS Manager in administration and continuous improvement of CMS and consumer compliance program.
• Administer consumer complaint process including intake, logging, categorization, and investigation follow-up.
• Review complaint responses for completeness and compliance risk; escalate as needed.
• Perform trend and root-cause analysis of complaints across products and channels.
• Coordinate compliance training programs, tracking attendance and completion.
• Document testing work, prepare memoranda with scope, results, and corrective actions.
• Communicate testing results to leadership and log findings in issue-tracking system.

Skills

Communication skills

Analytical thinking

Documentation & record-keeping

Risk assessment awareness

Regulatory understanding

Education

Bachelor’s degree in business, finance, accounting, risk management, law, or related field

Job description

F&M Bank - Archbold, OH is seeking a CMS Analyst to support the administration and improvement of the bank's Compliance Management System. You will handle complaint administration, training coordination, and risk-based compliance testing across regulatory areas.

The role covers policies, risk assessments, monitoring, and reporting, including privacy and UDAP/UDAAP requirements. Collaboration with senior compliance leadership is required.