CMS Compliance & Training Specialist

F&M; Ohio; On-site; USD 65,000 - 100,000; Full time

Job summary

F&M Bank seeks a CMS Analyst to support the administration and continuous improvement of its Compliance Management System. You will handle complaint intake, logging, investigation follow-ups, and reporting, while ensuring training programs are maintained and compliance tests are executed per plan.

Working under the Chief Legal & Compliance Officer and CMS Manager, you will help verify regulatory requirements are embedded in processes and that deficiencies are tracked to resolution, supporting

Qualifications

• Bachelor’s degree in business, finance, risk management, or related field.
• At least three years in consumer compliance, bank operations, risk management, or audit.
• Experience with CMS functions such as testing, monitoring, complaint management, or policy governance.
• Knowledge of GLBA, Regulation P, CAN-SPAM, COPPA, and privacy concepts.

Responsibilities

• Support the CMS Manager and Chief Legal & Compliance Officer in CMS administration and improvement.
• Administer the consumer complaint process from intake to record retention and closure.
• Review complaint responses for completeness and risk, escalating when needed.
• Perform trend analysis, root-cause analysis, and prepare reports with actions.
• Coordinate and maintain compliance training programs and records.
• Document testing work and prepare memoranda with scope, results, and actions.

Skills

Communication

Analytical thinking

Documentation

Multitasking

Education

Bachelor’s degree in business or related field

3+ years consumer compliance or risk management

Tools

Regulatory change tracking

Issue tracking systems

Job description

F&M Bank seeks a CMS Analyst to support the administration and continuous improvement of its Compliance Management System. You will handle complaint intake, logging, investigation follow-ups, and reporting, while ensuring training programs are maintained and compliance tests are executed per plan.

Working under the Chief Legal & Compliance Officer and CMS Manager, you will help verify regulatory requirements are embedded in processes and that deficiencies are tracked to resolution, supporting