Compliance File Clerk ORR

Upbring; Katy (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive PTO & paid holidays

Health, dental, vision insurance &

403(b) Plan

Employee Assistance Program

Discounted Gym Memberships

Job summary

Upbring is seeking a Compliance/File Clerk to file and audit unaccompanied children case files, enter data, and maintain organized records in line with ORR and local standards. The role emphasizes confidentiality, HIPPA compliance, and cross-department coordination.

The position requires strong clerical skills, eligibility to work at least 21, and bilingual English/Spanish communication. It offers a stable full-time schedule with benefits and opportunities to support vulnerable youth and

Qualifications

• High School diploma, GED or equivalent.
• Must be 21 years of age or older per licensing requirements.
• One year clerical or administrative experience.
• Ability to work in a fast-paced environment and maintain professionalism.
• Self-starter with initiative and ability to work with limited supervision.
• Strong organizational and time management skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Bilingual in English and Spanish.

Responsibilities

• Perform clerical tasks including updating, filing, storing, and locating files.
• Regularly audit files for accuracy and compliance.
• Maintain confidentiality and HIPAA compliance.
• Complete administrative duties such as scanning, faxing, copying, printing, scheduling.
• Answer multiple phone lines and direct calls to the appropriate department.
• Support case file preparation and internal audits for ORR and regulatory requirements.
• Notify departments of deficiencies and suggest improvements.
• Assist in emergency drills and maintain professional conduct.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Strong organizational skills

Time management

Self-starter

Teamwork

Professionalism

Education

High School diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

Your Mission in Action

The Compliance/File Clerk is responsible for filing and auditing unaccompanied children case files, entering and maintaining information and data into the information systems, maintaining well organized files in accordance with program filing and record-keeping standards in accordance with the Office of Refugee and Resettlement (ORR) standards, a gency, and licensing standards, and other federal, state, CARF and local regulatory requirements.

Responsibilities

• Perform clerical work pertaining to updating, filing, storing, and locating files, records, and reports to include mak ing copies of information from unaccompanied children files as requested
• Regularly audit files to ensure correct placement, legibility, and other proper filing expectations according to program standards, ORR regulations, and other federal, state, CARF, and local regulatory requirements
• Maintain confident ia l it y of all information documented in files; adhere to HIPPA regulations
• Complete administrative and clerical duties, such as scanning, faxing, copying, printing, and scheduling meetings and appointments as requested
• Answer multiple phone lines and direct calls to the appropriate department when needed
• Actively participate in the preparation and internal auditing of unaccompanied children case files; ensure all case files are complete, including all the necessary paperwork, and meet ORR and other federal, state, and local regulatory requirements; report any discrepancies or deficiencies to management in a timely manner; provide suggestions for improvements with case file documentation and/or auditing
• Notify respective departments of deficiencies of audited case files
• Participate in the safe and orderly evacuation of youth and staff during an emergency drill and mandated disaster
• E xhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the a gency and is consistent with a gency policies and practices
• Other duties and projects as assigned

Qualifications

Minimum Qualifications

• High School diploma , GED or equivalent
• Must be 21 years of age or older per licensing requirements
• One ( 1 ) year clerical or administrative experience
• Ability to work in a fast-paced environment and maintain professionalism
• Self-starter with the ability to take initiative and work with limited supervision as well as in a team environment
• Strong organizational and time management skills
• Proficient use of Microsoft Word, Excel, and Outlook
• Bilingual in English and Spanish (based on service population and service area )

Preferred Qualifications

• Two ( 2 ) years of previous clerical or administrative experience
• Prior compliance and/or internal company audit experience in a role such as quality assurance

Travel

• This position may be required to travel up to10%

Perks at Upbring

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more
• 403(b) Plan
• Employee Assistance Program
• Discounted Gym Memberships

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time
• Position works in a child facility and has constant exposure to children
• Position requires frequent standing, walking and time in units/cottages which are areas where children reside
• Lift, push, pull, move up to 25 lbs.
• May be required to apply safety intervention with youth that could weigh over 100lbs.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.