Case Manager ORR

Upbring; McAllen (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive PTO & paid holidays

Health, dental, vision insurance &

403(b) Plan

Employee Assistance Program

Discounted Gym Memberships

Job summary

Upbring in McAllen, TX invites applications for an ORR Case Manager to provide quality social services to unaccompanied children and families, aligning with agency policies, licensing standards, and CARF requirements. This role focuses on coordinating care, documentation, and collaboration with federal partners to achieve program goals.

You will review reunification packets, maintain accurate case files, and work with guardians, sponsors, and other service providers to ensure safe, timely, and

Qualifications

• Bachelor's degree in Social Work, Counseling, Psychology, Social Services, or closely related field.
• One (1) year previous case management experience OR if a current Upbring employee, one (1) year previous child welfare experience.
• Bilingual (English and Spanish based on service area and service population).
• Must be 21 years of age or older per licensing requirements.
• Strong working knowledge of motivational interviewing and ability to establish rapport, trust, and boundaries with children, parents, and families.
• The ability to apply compassion and empathy, while dealing with stressful and difficult situations.
• The ability to work independently and collaboratively within a group.
• Excellent verbal and writing skills with the ability to write in a detailed and concise manner, writing free of grammatical errors to clearly communicate thoughts and provide instruction both verbally and written.
• Strong organizational and time management skills with the ability to manage a heavy caseload and meet deadlines.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Review complete family reunification packets for accuracy
• Always comply with HIPPA
• Complete Release Request, Case Review, and Discharge Notification Form ; submit to ORR along with copy of Family Reunification Packet
• Ensure unaccompanied children are provided with Change of Address, Change of Venue form and provide instructions on how to complete and submit forms to the appropriate entities ; ensure unaccompanied children are provided with appropriate phone numbers for follow‑up
• Input and maintain accurate case file information in the ORR Portal
• Work closely with lead case manager and co‑lead case manager and other service providers to ensure unaccompanied children are receiving the quality of care and case management services needed and the program services are meeting its established goals and objectives
• Assist with the safe and physical evacuation of unaccompanied children during an emergency or natural disaster, e.g., hurricane
• Maintain contact with sponsor and family in home country regarding unaccompanied children's progress and needs and complete weekly documentation on all cases
• Collaboratively work with other stakeholders internal and external ( e.g. Department of Homeland Security, Immigration and Customs Enforcement, Legal Service Providers, Consulates, Child Advocates)

Skills

Bilingual (English/Spanish)

Motivational interviewing

Rapport building

Written communication

Time management

Caseload management

Team collaboration

Empathy & compassion

Independent work

Microsoft Word

Education

Bachelor's degree in Social Work, Counseling, Psychology, Social Services, or closely related field

Tools

Microsoft Word

Excel

Outlook

Job description

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve . Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head‑on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

What You'll Do

The Office of Refugee Resettlement (ORR) Case Manager requires expertise in providing quality social services, individually and in groups, to clients and their families to accomplish program objectives and a gency goals. In accordance with a gency policies and procedures, licensing standards, Federal, State, Commission on Accreditation of Rehabilitation Facilities (CARF), and local regulatory agencies.

Responsibilities

• Review complete family reunification packets for accuracy
• Always comply with HIPPA
• Complete Release Request, Case Review, and Discharge Notification Form ; submit to ORR along with copy of Family Reunification Packet
• Ensure unaccompanied children are provided with Change of Address, Change of Venue form and provide instructions on how to complete and submit forms to the appropriate entities ; ensure unaccompanied children are provided with appropriate phone numbers for follow‑up
• Input and maintain accurate case file information in the ORR Portal
• Work closely with lead case manager and co‑lead case manager and other service providers to ensure unaccompanied children are receiving the quality of care and case management services needed and the program services are meeting its established goals and objectives
• Assist with the safe and physical evacuation of unaccompanied children during an emergency or natural disaster, e.g., hurricane
• Maintain contact with sponsor and family in home country regarding unaccompanied c hildren's progress and needs and complete weekly documentation on all cases
• Collaboratively work with other stakeholders internal and external ( e.g. Department of Homeland Security, Immigration and Customs Enforcement, Legal Service Providers, Consulates, Child Advocates)

Qualifications

Minimum Qualifications

• Bachelor's degree in Social Work , Counseling, Psychology, Social Services, or closely related field
• One ( 1 ) year previous case management experience OR if a current Upbring employee, one ( 1 ) year previous child welfare experience
• Bilingual (English and Spanish based on service area and service population)
• Must be 21 years of age or older per licensing requirements
• Strong working knowledge of motivational interviewing and a bility to establish rapport, trust, and boundaries with children, parents, and families
• The ability to apply compassion and empathy, while dealing with stressful and difficult situations
• The ability to work independently and collaboratively within a group
• Excellent verbal and writing skills with the ability to write in a detailed and concise manner , writing free of grammatical errors to clearly communicate thoughts and provide instruction both verbally and written
• Strong organizational and time management skills with the ability to manage a heavy caseload and meet deadlines
• Proficient in Microsoft Word, Excel, and Outlook

Preferred Qualifications

• Master's degree in Social Work , Counseling, Psychology, Social Services, or closely related field
• Experience working with child welfare , disadvantaged populations , or ORR experience
• LMSW, LPC, LCSW, or LMFT

Travel

• This position may be required to travel up to 10 %

Perks at Upbring

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more!
• 403(b) Plan
• Employee Assistance Program
• Discounted Gym Memberships

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time
• Position works in a child facility and has constant exposure to children
• Position requires frequent standing, walking and time in units/cottages which are areas where children reside
• Lift, push, pull, move up to 25 lbs.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.