Compliance & Ethics Specialist — Data-Driven Governance

United Airlines; Chicago (IL); On-site; USD 67,000 - 87,000; Full time

Job summary

United Airlines in Chicago is seeking a Specialist to join the Compliance & Ethics team within the Legal department. You will plan, coordinate, and execute activities supporting the compliance and ethics program, including ECO initiatives, governance, and data reporting.

The role requires coordinating multiple initiatives, maintaining logs, and ensuring timely delivery while upholding confidentiality and integrity across the organization.

Qualifications

• Minimum of three years in a coordinator role.
• Commitment to compliance, ethics and confidentiality.
• Strong communication and interpersonal skills.
• Strong organizational skills, ability to multi-task and attention to detail.
• Strong project management skills.
• Technologically proficient with strong PowerPoint and Excel skills.
• Demonstrated ability to work independently and as an effective team member.

Responsibilities

• Coordinate assigned ECO initiatives under program leadership, including communications, training, and process-improvement activities.
• Maintain schedules and status logs, track deliverables and dependencies, elevate risks or delays promptly, and complete assigned work accurately and on time.
• Extract, validate, cleanse, reconcile, analyze, and report data for assigned ECO initiatives across company systems.
• Apply established quality checks, summarize trends and data-quality issues, and recommend potential improvements for stakeholder review.
• Maintain ECO governance materials, standard operating procedures, and records.
• Conduct scheduled quality checks, document gaps, and route issues and follow-up actions to the appropriate stakeholders.
• Support assigned compliance technology platforms by maintaining knowledge of system capabilities, configuration, integrations, and operating requirements.
• Gather stakeholder needs, evaluate options within established standards and priorities, implement authorized changes or coordinate them with vendors, and support internal technology teams with access, integrations, troubleshooting, and issue resolution.
• Document solutions, assist users, and elevate material risks, exceptions, or decisions requiring approval.
• Perform third-party monitoring, information intake, initial triage, quality checks, and documentation of findings using established procedures and escalation criteria.
• Support drafting and review workflows for compliance policies, guidance, and awareness materials.
• Track timelines and approvals, coordinate subject-matter input, proofread materials, and publish approved content to the ECO intranet and other established communication channels.
• Provide cross-functional backup for assigned ECO processes using current procedures, management-set priorities, and documented escalation paths.
• Maintain process knowledge and documentation, and perform backup duties accurately and on time.
• Provide operational and administrative support for investigations and related compliance processes, including scheduling, documentation, and follow-up, under established procedures and direction.

Skills

Strong communication

Project management

Organizational skills

Attention to detail

PowerPoint & Excel proficiency

Independent and team player

Tools

Power BI

Excel

Job description

United Airlines in Chicago is seeking a Specialist to join the Compliance & Ethics team within the Legal department. You will plan, coordinate, and execute activities supporting the compliance and ethics program, including ECO initiatives, governance, and data reporting.

The role requires coordinating multiple initiatives, maintaining logs, and ensuring timely delivery while upholding confidentiality and integrity across the organization.