Compliance Director, Fair & Responsible Banking Compliance

Jobtailor; Illinois; On-site; USD 120,000 - 190,000; Full time

Job summary

Jobtailor is seeking an experienced Regulatory Compliance Manager to lead the development and maturation of our consumer protection compliance programs within a dynamic financial services environment.

The role requires strong leadership, governance, and collaboration across risk, legal, and business teams, with a proven ability to drive audit-ready frameworks and data-driven process improvements.

Qualifications

• Bachelor’s degree or military experience.
• 5+ years building or leading programs in consumer financial services or regulatory function.
• 5+ years of people management experience.
• Expertise in consumer protection laws, such as FCRA and SCRA.
• Juris Doctor or other Master’s Degree preferred.
• 8+ years of people management experience preferred.
• 8+ years of program management experience leading cross-functional programs in compliance and risk preferred.
• CRCM or Certified Enterprise Risk Professional (CERP) preferred.
• Capital One will not sponsor a new applicant for employment authorization for this position.
• Exceptional executive communication, presentation, collaboration, and influencing skills.
• Strong analytical and problem-solving skills, attention to detail, and ability to operate in a dynamic, agile environment.
• Proven ability to influence peers and leadership and build consensus through sound logic, rigorous analysis, and intellectual integrity.
• Independent and adaptive problem-solving skills and ability to quickly adapt to a changing environment.

Responsibilities

• Lead development and maturation of regulatory compliance programs.
• Provide governance, controls, monitoring, and risk escalation processes.
• Report program results to senior management and stakeholders.
• Develop, execute, and monitor work plans for program buildout and audit-ready frameworks.
• Collaborate with risk teams and partner groups to develop efficient engagement routines.
• Balance competing priorities and adapt quickly to new information or circumstances.
• Manage and develop a team of subject matter experts.
• Provide thought leadership, training, and tools to first- and second-line teams.
• Define and drive the strategic vision for compliance programs.
• Lead teams through change and champion innovation.
• Drive process improvement projects.
• Foster compliance risk management and balanced risk-taking.
• Guide the business on corrective action plans.
• Monitor regulatory and business changes and assess impacts on lines of business.
• Leverage technology, data analytics, and automation to maintain efficient compliance programs.

Skills

Executive communication

Collaboration

Problem solving

Influencing skills

Attention to detail

Analytical skills

Education

Bachelor's degree or military experience

Juris Doctor or Master’s degree

CRCM

CERP

Tools

Automation Tools

Compliance Software

Data Analysis Tools

Job description

• Lead the development, maturation, and continuous enhancement of Regulatory Consumer Center of Excellence compliance programs
• Provide oversight through governance, controls, monitoring, and risk escalation processes
• Report program results to senior management and stakeholders
• Develop, execute, and monitor work plans for program buildout and audit-ready frameworks
• Collaborate with risk teams and partner groups to develop efficient engagement routines
• Balance competing priorities and adapt quickly to new information or circumstances
• Manage and develop a team of subject matter experts
• Provide thought leadership, training, and tools to first- and second-line teams
• Define and drive the strategic vision for compliance programs
• Lead teams through change and champion innovation
• Drive process improvement projects
• Foster compliance risk management and balanced risk-taking
• Guide the business on corrective action plans
• Monitor regulatory and business changes and assess impacts on lines of business
• Leverage technology, data analytics, and automation to maintain efficient compliance programs

Requirements

• Bachelor’s degree or military experience
• At least 5 years of experience building or leading programs within a consumer financial services institution, or leading a regulatory compliance, legal, or audit function
• At least 5 years of people management experience
• Expertise in consumer protection laws, such as FCRA and SCRA
• Juris Doctor or other Master’s Degree preferred
• 8+ years of people management experience preferred
• 8+ years of program management experience leading cross-functional programs in compliance and risk preferred
• Certified Regulatory Compliance Manager (CRCM) or Certified Enterprise Risk Professional (CERP) preferred
• Capital One will not sponsor a new applicant for employment authorization for this position
• Exceptional executive communication, presentation, collaboration, and influencing skills
• Strong analytical and problem-solving skills, attention to detail, and ability to operate in a dynamic, agile environment
• Proven ability to influence peers and leadership and build consensus through sound logic, rigorous analysis, and intellectual integrity
• Independent and adaptive problem-solving skills and ability to quickly adapt to a changing environment

Core Competencies

Demonstrates expertise in developing and managing compliance programs within consumer financial services, with a strong focus on regulatory frameworks and risk management. Proven ability to lead teams, drive process improvements, and leverage technology for efficient compliance operations.

Highest-signal resume keywords

• Regulatory Compliance Management
• Consumer Protection Laws Expertise
• Program Management
• People Management
• Data Analytics

Hard Skills

• Regulatory Compliance
• Risk Management
• Program Development
• Audit Frameworks
• Process Improvement
• Data Analytics
• Governance Controls
• Change Management
• Corrective Action Plans
• Compliance Monitoring

Soft Skills

• Executive Communication
• Collaboration
• Problem-Solving
• Influencing Skills
• Attention to Detail

Certifications & Qualifications

• Certified Regulatory Compliance Manager (CRCM)
• Certified Enterprise Risk Professional (CERP)

Industry Keywords

• Consumer Financial Services
• FCRA
• SCRA
• Compliance Programs
• Risk Escalation
• Governance
• Stakeholder Engagement
• Agile Environment

Tools & Technologies

• Automation Tools
• Compliance Software
• Data Analysis Tools