Senior Manager, Credit Card Compliance

Jobtailor; Richmond (VA); On-site; USD 110,000 - 160,000; Full time

Job summary

Capital One is seeking an experienced compliance professional in Richmond, VA to serve as a key second-line-of-defense in risk management for credit card compliance. You will advise US Card Customer Servicing and Strategy teams, partner with business leaders to embed compliance risk into growth, and provide guidance on new products and regulatory changes.

This role requires 5+ years of relevant experience and relevant certifications; travel to Capital One locations as needed.

Qualifications

• Bachelor’s Degree or military experience.
• Minimum 5 years in Compliance, Risk Management, Audit or Legal.
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
• Preferred: 7+ years of experience in Compliance, Risk Management, Audit or Legal.
• Preferred: Master’s Degree or Juris Doctor.
• Preferred: CRCM, ACAMS, or CIPP certification.
• Preferred: Strong knowledge of Credit Card Operations, Servicing, Systems or Platforms.

Responsibilities

• Lead second-line-of-defense risk management to ensure compliance with laws and regulations.
• Advise US Card Customer Servicing and Strategy teams as a compliance SME.
• Partner with business leaders to embed compliance risk into business strategy and growth initiatives.
• Provide proactive advice on new and revised products and processes.
• Provide guidance on regulatory requirements, policies, standards, procedures, controls, and monitoring.
• Identify internal and external risks and guide remediation, escalation, and subject-matter-expert facilitation.
• Maintain expertise in applicable laws and regulations, including Regulation Z, Regulation B, FCRA, and UDAAP.
• Perform and review control assessments.
• Evaluate Internal Audit, regulatory examination, and self-identified issues and events for compliance impacts.
• Provide effective challenge and guidance on compliance risks through interactions and forum engagements.
• Advise on new products, process development, controls, monitoring, remediation, corrective actions, and regulatory changes.
• Assist with development and maintenance of the Compliance Program, including monitoring, reporting, and training.
• Perform UDAAP validations and reviews.
• Participate in compliance testing and third-party compliance activities.
• Capture, maintain, analyze, and interpret compliance data.
• Participate in governance activities, including Compliance Requirements, Compliance Risk Assessments, Business Change Management (LAUNCH), and Issue and Event Management.
• Participate in Monthly Business Reviews, Quarterly Compliance Reviews, and other senior leadership reporting.
• Travel to various Capital One locations as necessary.

Skills

Risk Management

Compliance Assessment

Regulatory Compliance

Control Assessment

Data Analysis

Compliance Testing

Remediation Guidance

Policy Development

Monitoring Procedures

Audit Evaluation

Education

Bachelor’s Degree or military experience

Master’s Degree

Juris Doctor

CRCM

ACAMS

CIPP

Job description

• Perform a key second-line-of-defense risk management role supporting compliance with applicable laws and regulations
• Advise US Card Customer Servicing and Strategy teams as a credit card compliance subject matter expert
• Partner with business leaders to integrate compliance risk into business strategy and growth initiatives
• Provide proactive advice on new and revised products and processes
• Provide guidance on regulatory requirements, policies, standards, procedures, controls, and monitoring
• Identify internal and external risks and guide remediation, escalation, and subject-matter-expert facilitation
• Maintain expertise in applicable laws and regulations, including Regulation Z, Regulation B, FCRA, and UDAAP
• Perform and review control assessments
• Evaluate Internal Audit, regulatory examination, and self-identified issues and events for compliance impacts
• Provide effective challenge and guidance on compliance risks through interactions and forum engagements
• Advise on new products, process development, controls, monitoring, remediation, corrective actions, and regulatory changes
• Assist with development and maintenance of the Compliance Program, including monitoring, reporting, and training
• Perform UDAAP validations and reviews
• Participate in compliance testing and third-party compliance activities
• Capture, maintain, analyze, and interpret compliance data
• Participate in governance activities, including Compliance Requirements, Compliance Risk Assessments, Business Change Management (LAUNCH), and Issue and Event Management
• Participate in Monthly Business Reviews, Quarterly Compliance Reviews, and other senior leadership reporting
• Travel to various Capital One locations as necessary

Requirements

• Bachelor’s Degree or military experience
• At least 5 years of experience in Compliance, Risk Management, Audit or Legal
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position
• Preferred: 7+ years of experience in Compliance, Risk Management, Audit or Legal
• Preferred: Master’s Degree or Juris Doctor
• Preferred: CRCM, ACAMS, or CIPP compliance certification
• Preferred: Strong knowledge of Credit Card Operations, Servicing, Systems or Platforms

Core Competencies

Demonstrates expertise in compliance risk management, regulatory requirements, and credit card operations, with a strong focus on integrating compliance into business strategies and growth initiatives. Proficient in conducting compliance assessments, providing guidance on regulatory changes, and maintaining compliance programs.

Highest-signal resume keywords

• Compliance Risk Management
• Regulatory Requirements Expertise
• Credit Card Operations Knowledge
• Compliance Program Development
• Compliance Certification (CRCM, ACAMS, CIPP)

ATS Optimization Keywords

Hard Skills

• Risk Management
• Compliance Assessment
• Regulatory Compliance
• Control Assessment
• Data Analysis
• Compliance Testing
• Remediation Guidance
• Policy Development
• Monitoring Procedures
• Audit Evaluation

Soft Skills

• Advisory Skills
• Effective Communication
• Collaboration
• Problem Solving
• Leadership

Certifications & Qualifications

• CRCM
• ACAMS
• CIPP

Industry Keywords

• Regulation Z
• Regulation B
• FCRA
• UDAAP
• Compliance Program
• Business Change Management
• Governance Activities
• Internal Audit
• Risk Assessments
• Credit Card Servicing