COMPLIANCE & CUSTOMER QULAITY MANAGER

Groupe SEB; New Jersey; Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company-m"

Paid time off and holidays

Employee discounts on company products

Casual dress code

Work-life balance

Job summary

Groupe SEB USA is seeking an experienced, U.S.-based operational quality and compliance lead for cookware and small domestic appliances. You will manage customer and retailer audits, respond to compliance requests, and coordinate third‑party product testing, ensuring audit readiness and timely action.

You’ll perform regulatory intelligence, interpret federal, state, and provincial requirements for the U.S. and Canada, and work across Legal, Marketing, Development, and Supply Chain to drive

Qualifications

• Bachelor’s degree in engineering, chemistry, materials science, quality, regulatory affairs, or related field.
• 7+ years of relevant experience in product compliance, regulatory affairs, customer quality, or audit management in consumer goods.
• Working knowledge of U.S. and Canadian product-compliance frameworks, including federal and state or provincial requirements.
• Demonstrated experience with customer or retailer audits, corrective-action management, compliance documentation, and direct responses to external stakeholders.
• Strong judgment, integrity, and attention to evidence and traceability; comfortable escalating uncertainty and material risk.

Responsibilities

• Own audits and action plans for customers and retailers in the United States and Canada.
• Coordinate accurate and timely answers to customer, retailer, and authority compliance requests, escalating material risks promptly.
• Pilot third-party product testing required by retailers: communicate testing requirements and corrective action plans.
• Maintain audit evidence, commitments, and corrective-action records; monitor closure and effectiveness.
• Provide North American compliance support for cookware and small domestic appliances.

Skills

Regulatory affairs understanding

Audits & compliance management

Stakeholder leadership

English communication

Education

Bachelor's degree in engineering/chemistry/materials science/regulatory affairs

Job description

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Serve as the U.S.-based operational quality and compliance lead for Groupe SEB products placed on the U.S. and Canadian markets under its different brands (T-Fal, All-Clad, Imusa, Lagostina), with primary responsibility for Cookware and defined support for Small Domestic Appliances. The role combines customer and retailer audit management, regulatory intelligence and qualification, local coordination of compliance actions, and authorized execution of regulatory documentation.

Protect market access and business continuity by maintaining audit readiness and timely, consistent responses to customers, retailers, and authorities, including third-party testing.

Perform regulatory analysis by detecting, and qualifying emerging federal, state, and provincial requirements early, then share the assessment synthesis done to the appropriate Business Unit compliance teams for product-impact assessment, and ensure appropriate follow-up

Act as the local interface among U.S. and Canadian teams, Cookware and Small Domestic Appliance compliance, Central Compliance, Legal, Public Affairs, Development, Marketing, and Supply Chain.

Represent Groupe SEB in relevant North American industry associations; Public Affairs retains ownership of government advocacy and formal public-policy positions.

Who You Are & What You’ll Do:

Customer, retailer, and audit management (70% of the activity)

Own preparation, coordination, response, and follow-up of audits and action plans for customer and retailer in the United States and Canada.

Coordinate accurate and timely answers to customer, retailer, and authority compliance requests, escalating material risks promptly.

Pilot third-party product testing required by retailers: communicate with them about testing requirements, communicate on corrective action plan if any issues, sign various retailer declaration documents.

Maintain audit evidence, commitments, and corrective-action records; monitor closure and effectiveness.

North American regulatory intelligence

Monitor, detect, analyze and qualify proposed and adopted federal, state, and provincial requirements relevant to Groupe SEB products and operations.

Interpret these local requirements consistently, by summarizing scope, timing, obligations, risks and potential business exposure; transmit qualified information to the relevant compliance owners; insure turning regulatory developments into concrete action plans rapidly

Participate actively in relevant industry associations and build local networks that improve early warning and interpretation.

Compliance execution and governance

Coordinate local implementation with Development, Marketing, Supply Chain, Legal, and the appropriate Business Unit teams, while preserving the agreed division of accountability.

Ensure U.S. and Canadian validation records, declarations, and supporting evidence are complete, traceable, current, and stored in the designated global repository.

Prepare and, when formally authorized through a written delegation of authority, sign compliance attestations or submissions to local authorities within the defined legal scope.

Provide defined North American compliance support for Small Domestic Appliances and route technical assessments to the relevant Business Unit experts.

Qualifications - Careers website

What You’ll Need to Succeed:

Bachelor’s degree in engineering, chemistry, materials science, quality, regulatory affairs, or a related field; advanced degree or relevant certification is a plus.

Typically 7 or more years of relevant experience in product compliance, regulatory affairs, customer quality, or audit management in consumer goods, cookware, food-contact materials, or a related regulated industry.

Working knowledge of U.S. and Canadian product-compliance frameworks, including federal and state or provincial requirements; ability to interpret new requirements and explain their practical implications.

Demonstrated experience with customer or retailer audits, corrective-action management, compliance documentation, and direct responses to external stakeholders.

Strong judgment, integrity, and attention to evidence and traceability; comfortable escalating uncertainty and material risk.

Ability to lead through influence in a global matrix and to work across technical, legal, business, public-affairs, marketing, and supply‑chain teams.

Clear written and verbal communication in English; ability to translate complex regulations into concise, decision-ready messages.

Overview:

• Type of Employment:Full time – Exempt
• Workplace Schedule Type:Hybrid
• Position Location:Parsippany, NJ

What We Offer:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Continuing education opportunities
• Employee discounts on company products
• Wellness incentives
• Casual dress code
• Positive work culture that values work‑life balance
• Eligiblity for targeted company bonus (if applicable to your role) and annual salary reviews.

Compensation:

Salary range of $95,000 - 110,000 commensurate with experience.

If you’re looking for an opportunity to make an impact, grow your career, and be part of a dynamic, collaborative team, Groupe SEB USA is the place for you.

Groupe SEB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. For more information, please see “Know Your Rights: Workplace Discrimination is Illegal” Poster

• If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [e-mail]
• Groupe SEB invites any applicant and/or employee to review the Company’s written Affir… This plan is available for inspection upon request by contacting [e-mail]

Additional Information

• Duration (if applicable): Non Applicable
• Job Type: Permanent contract
• City: Parsippany
• Company description:

  Join Groupe SEB and contribute to better living around the world!

  As a global reference in small domestic and professional equipment, we make a real impact through our 45 iconic brands – Tefal, Seb, Rowenta, Moulinex, Krups, and many more – present in over 150 countries. Every second, 13 products are sold, manufactured in our 50 industrial and logistic sites.

  Our success relies on the diversity of talents, the richness of individual journeys, and an inclusive and respectful work environment. We are firmly committed to fighting all forms of discrimination. If you have a disability, we are here to listen and adapt your recruitment journey.

  • Schedule: Full-time
  • Minimum annual compensation (individual bonuses included): 95000
  • Maximum annual compensation (individual bonuses included): 110000