Compliance Coordinator

RW Mercer Co.; Fort Wayne (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

RW Mercer Co. in Fort Wayne, Indiana is seeking a Compliance Coordinator to monitor compliance work orders and manage inspections. The successful candidate will have a high school diploma and over 2 years of administrative experience. Responsibilities also include support for dispatching, auditing, and maintaining compliance records.

The role demands strong communication and organizational skills along with the ability to work under pressure and meet deadlines. The company is an equal opportunity employer.

Qualifications

• Must be 18 years old or older.
• 2+ years of professional administrative experience.

Responsibilities

• Monitor and track compliance work orders and inspections.
• Create work orders for inspections or repairs.
• Support dispatching by handling calls and emails.
• Review and audit open work orders and update the Compliance Manager.
• Maintain compliance work orders in accounting systems.
• Manage and track compliance technician certifications.
• Conduct compliance-related research for jurisdictions.
• Serve as the primary contact for customers.
• Assist warehouse personnel with inventory functions.
• Support the service department with various tasks.
• Provide cross-functional support to internal departments.

Skills

Effective verbal and written communication skills

Strong organizational skills

Attention to detail

Ability to work under pressure

Education

High School Diploma, GED, or equivalency

Job description

R.W Mercer Co. is a family-owned construction and Service Company headquartered in Jackson, Michigan, with seven locations – six in Michigan and one in Indiana. The company operates in three distinct areas of construction: petroleum contracting, service/compliance, and general contracting. In each area, R.W. Mercer provides a turn‑key approach that includes planning, design, construction, and installation as well as service, monitoring, and maintenance.

POSITION:

Compliance Coordinator

LOCATION:

Fort Wayne, Indiana

REQUIREMENTS & RESPONSIBILITIES:

• Compliance Tracking: Monitor and track Compliance work orders, State/Local Inspection correspondence, and ABC Operator compliance and inspections.
• Operational Logistics: Create work orders for upcoming inspections or repairs, schedule compliance inspections, and coordinate and issue purchase orders for subcontractors and equipment rentals.
• Dispatch Administration: Support the Compliance Division with dispatching by answering incoming calls and emails and strategically assigning tasks on the dispatch board.
• Auditing & Communication: Review and audit the status of open work orders, communicating regular updates directly to the Compliance Manager.
• Records Maintenance: Maintain and update compliance work orders within our accounting system and external compliance tracking system, handle compliance-related invoicing, and manage various other administrative tasks.
• Certification & Asset Tracking: Manage and track Compliance Technician Certifications, specialized equipment certifications, and technician tool/parts inventory.
• Research & Support: Conduct general compliance-related research for jurisdictions and coordinate construction/service remediation work resulting from compliance failures.
• Customer Service: Serve as the primary point of contact by answering incoming calls and emails in a professional, courteous, and timely manner.
• Warehouse Collaboration: Assist warehouse personnel with shipping/receiving, physical inventory counts, over‑the‑counter parts sales, and other general inventory functions as needed.
• Service Collaboration: Assist the service department as needed with service calls, work order entry, invoicing, and other administrative functions to provide adequate coverage for the branch.
• Team Player: Provide cross‑functional support to other internal departments as needed.

KNOWLEDGE, SKILLS & ABILITIES:

• Effective verbal and written communication skills and ability to communicate in a positive manner with customers and team members
• Strong organizational skills
• Great attention to detail
• Work well under pressure and meet deadlines

JOB QUALIFICATIONS:

• Must be 18 years old or older
• High School Diploma, GED, or equivalency
• 2+ years of professional administrative experience

PHYSICAL DEMANDS:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Working conditions are normal for an office environment.

Physical:

Primary functions require maintaining a professional appearance and providing a positive company image to the public. Must be able to walk, stand, and sit for prolonged periods of time; possibly stoop, bend, kneel, crouch, crawl, climb, reach and twist; push, pull, lift and/or carry light to moderate amounts of weight; and to verbally communicate to exchange information.

Vision:

See in the normal visual range with or without correction.

Hearing:

Hear in the normal audio range with or without correction.

Equal Opportunity Employer, including disabled and veterans.