Compliance Brokerage Agent JFK

Kintetsu World Express; New York (NY); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

CCS allowance (NCBFAA)

Job summary

Kintetsu World Express in New York is seeking a Customs Brokerage Specialist to perform desk-level duties, including clearance processing, entry filing, and follow-up with CBP and a range of PGA agencies. You will communicate with clients and vendors, escalate issues, and ensure adherence to SOPs and security policies while navigating HTS and regulatory requirements.

This role requires strong organizational skills and fluent English communication.

Qualifications

• Knowledge of the Harmonized Tariff Schedule (HTS) and customs regulations.
• Experience with FDA, FCC, DOT, EPA, and other PGA regulations is useful.
• Excellent verbal and written English communication skills.

Responsibilities

• Customs clearance processing for local and assigned HUB accounts.
• Follow up on all Customs and PGA clearances with CBP and other agencies.
• Communicate with clients via email and phone regarding entries and status.
• Liaise with vendors to resolve issues affecting client service.
• Escalate issues to Supervisors and CT Consulting Group as needed and monitor SOP compliance.

Skills

HTS knowledge

Customs regulations

PGA regulations

Microsoft Office

Communication skills

Job description

To perform the operational tasks related to the Company’s Customs Brokerage services product. The duties include all tasks related to Customs clearance at the desk level, including Customs entry, clearance follow up with Customs & Border Protection (CBP), and other Partner Government Agencies (PGA), such as Food & Drug Administration (FDA), Consumer Product Safety Commission (CPSC), Department of Transportation (DOT), Environmental Protection Agency (EPA), and others as needed.

1. Customs clearance processing for local and assigned HUB accounts.

2. Follow up on all Customs and PGA clearances.

3. Communicate with clients related to entry; this responsibility involves managing a large volume of e-mails and phone calls.

4. Communication with vendors related to issues required to providing client services.

5. Provide notification to Supervisors, Managers, and Corporate Trade Compliance Group (CTCG) as applicable for issues which require escalation such as Customs or PGA holds, CBP or PGA exams, and any written notices received from CBP or a PGA.

6. Compliance with all Import Brokerage Standard Operating Procedures (SOP) statements which relate to the desk level work for Import Brokerage as issued and monitored by local Management and CTCG.

7. Compliance with all Company Security policies.

8. Compliance with all applicable government laws and regulations as pertaining to work performed.

Basic Qualifications & Requirements

• Computer skills, including Microsoft Office knowledge is required; ability to effective communicate verbally and written in English.
• Must be highly organized, self starter, team player.
• The position requires knowledge of the Harmonized Tariff Schedule (HTS), Customs regulations, and PGA regulations related to FDA, FCC, DOT, EPA, etc. Industry experience is extremely useful in determining success in this position.

• This position also includes a monthly Brokerage allowance for Licensed Certified Customs Specialists (CCS) as administered by the National Customs Broker and Forwarders Association of America (NCBFAA).