Compliance Brokerage Agent

Kintetsu World Express; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Care

FSA

HSA

Life Insurance

LTD/AD&D

PTO

Holidays

401(k)

Student Loan Assistance

Tuition Reimbursement

Wellness Day

Voluntary Benefits

Job summary

Kintetsu World Express (U.S.A.), Inc. is seeking a Customs Brokerage specialist to manage desk-level clearance tasks for assigned accounts in New York. The role involves processing entries, liaising with CBP and PGA agencies, and ensuring timely and compliant service to clients.

You will handle high-volume email and phone communications, coordinate with vendors, and uphold SOPs, security policies, and regulatory requirements. A background in HTS and regulatory knowledge is preferred.

Qualifications

• Experience with HTS, customs regulations, and PGA rules.
• Strong written and verbal English communication.
• Highly organized, self-starter, team player.

Responsibilities

• Process customs clearance for local and HUB accounts.
• Follow up on CBP and PGA clearances.
• Communicate with clients via email and phone.
• Coordinate with vendors to resolve issues.
• Escalate issues to supervisors and CTG.
• Comply with Import Brokerage SOPs and company policies.
• Adhere to security policies and applicable laws.

Skills

Microsoft Office

English proficiency

Organizational skills

Tools

CargoWise

Job description

Purpose of Job

To perform the operational tasks related to the Company’s Customs Brokerage services product. The duties include all tasks related to Customs clearance at the desk level, including Customs entry, clearance follow up with Customs & Border Protection (CBP), and other Partner Government Agencies (PGA), such as Food & Drug Administration (FDA), Consumer Product Safety Commission (CPSC), Department of Transportation (DOT), Environmental Protection Agency (EPA), and others as needed.

Kintetsu World Express (u.s.a.), Inc. Summary Of Benefits

Medical Plan including Prescription

• Eligible for medical coverage on the 1st month following one (1) month of employment.
• CIGNA is the current provider, offering 3 plans.

Dental Plan

• Eligible for dental coverage on the 1st month following one (1) month of employment.
• CIGNA is the current provider, offering 2 plans.

Vision Care

• Eligible for vision coverage on the 1st month following one (1) month of employment.
• VSP Vision Care is the current provider, offering 1 plan.

Flexible Spending Account (FSA)

• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Limited Purpose Flexible Spending Account

Health Savings Account (HSA)

• Health Savings Account when enrolled in Cigna High Deductible Health Plan (HDHP)

Life Insurance

• Life insurance (1½ times annual salary up to a maximum benefit of $50,000);
• Supplemental life insurance (at the expense of the employee);
• Long term disability (LTD) coverage;
• Accidental death and dismemberment (AD&D) coverage

Paid Time Off (PTO)

• PTO begins to accrue for eligible new hires on their first day of employment with the Company, subject to the accrual cap.

Paid Holidays

• Newly hired employees are entitled to all mandatory and optional/shift holidays that remain for the calendar year. A newly hired employee who begins employment after January 1 of the calendar year is not entitled to more than ten (12) paid holidays for that calendar year.

Retirement Plan

• 401(k) Plan (current employer match .50 cents for each employee dollar) subject to the current vesting schedule.

Student Loan Assistance

• Eligible for student loan assistance after three (3) months of continuous employment, pending verification.
• Company monthly contribution of $437.50, not to exceed an annual contribution of $5,250.00.
• Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Tuition Reimbursement

• Eligibility for Tuition Reimbursement is three (3) months of continuous employment.
• Reimbursement is limited to $5,250.00 per employee per calendar year.
• Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Wellness Day

• Eligible for one (1) Wellness Day for an annual physical exam per year subject to submission of required documentation.

Voluntary Benefits

• Hospital Indemnity Insurance
• Accident Insurance
• Critical Illness Insurance
• Commuter Benefits - Parking and Transit

This summary is provided for informational purposes only. Plan details are subject to change. Once employed with Kintetsu World Express (U.S.A.), Inc. plan details and enrollment forms will be provided.

Essential Duties & Responsibilities

• Customs clearance processing for local and assigned HUB accounts
• Follow up on all Customs and PGA clearances
• Communicate with clients related to entry; this responsibility involves managing a large volume of e-mails and phone calls
• Communication with vendors related to issues required to providing client services.
• Provide notification to Supervisors, Managers, and Corporate Trade Compliance Group (CTCG) as applicable for issues which require escalation such as Customs or PGA holds, CBP or PGA exams, and any written notices received from CBP or a PGA
• Compliance with all Import Brokerage Standard Operating Procedures (SOP) statements which relate to the desk level work for Import Brokerage as issued and monitored by local Management and CTCG
• Compliance with all Company Security policies
• Compliance with all applicable government laws and regulations as pertaining to work performed

Basic Qualifications & Requirements

• N/A
• Computer skills, including Microsoft Office knowledge is required; ability to effective communicate verbally and written in English
• Must be highly organized, self starter, team player
• The position requires knowledge of the Harmonized Tariff Schedule (HTS), Customs regulations, and PGA regulations related to FDA, FCC, DOT, EPA, etc. Industry experience is extremely useful in determining success in this position.

Preferred Qualifications

• Customs Certified Specialist status under the National Customs Broker & Forwarders Assocation
• Experience using the Cargo Wise Customs clearance application
• N/A
• The position requires knowledge of the Harmonized Tariff Schedule (HTS), Customs regulations, and PGA regulations related to FDA, FCC, DOT, EPA, etc. Industry experience is extremely useful in determining success in this position.