Compliance & Audit Specialist - Policy, Data & Training

Jobtailor; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in Orlando is seeking a detail-oriented Compliance Assistant to monitor and audit the Portfolio Services Department, both internally and externally. You will collect data, examine closing documents, manage loan servicing steps, and support collection efforts.

You will also monitor complaint-handling processes, report violations to leadership, coordinate audits, draft and revise department policies, and help train staff on regulations such as FDCPA, UDAAP, and FCRA.

Qualifications

• Proven organizational skills.
• Excellent communication skills.
• Proficiency in Microsoft Word and Excel.
• Knowledge of FDCPA, UDAAP, and FCRA.
• Associate's Degree/College Diploma/Cepeg or Bachelor’s Degree.
• 1-3 years of related experience.
• Experience in the timeshare industry preferred.
• Must be within the Orlando area.

Responsibilities

• Report to the Compliance Supervisor and help monitor and audit the Portfolio Services Department internally and externally
• Collect data, examine closing documents, manage loan servicing steps, and support collection efforts
• Monitor complaint-handling processes and assist team members with complaint handling
• Monitor collection and customer service calls and report violations to leadership
• Coordinate internal and external audits, provide supporting documentation, and respond to audit inquiries
• Report non-conformities found during monitoring or audits to leadership
• Collect and analyze system data for KPIs and trend analysis reports
• Research applicable regulations and present their impact on current and future processes to leadership
• Draft and revise department policies, procedures, and consumer communications
• Monitor updates to forms, consumer-facing communications, policies, procedures, and training materials
• Assist with training and testing employee knowledge of regulations, policies, and procedures
• Assist with collection and loan servicing licensing processes, including initial applications and renewals
• Perform other duties as assigned by leadership

Skills

Data Collection

Data Analysis

Audit Coordination

Complaint Handling

Loan Servicing Management

KPI Reporting

Policy Drafting

Regulatory Research

Training Development

Trend Analysis

Organizational Skills

Communication Skills

Education

Associate's Degree/College Diploma/Cepeg or Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Jobtailor in Orlando is seeking a detail-oriented Compliance Assistant to monitor and audit the Portfolio Services Department, both internally and externally. You will collect data, examine closing documents, manage loan servicing steps, and support collection efforts.

You will also monitor complaint-handling processes, report violations to leadership, coordinate audits, draft and revise department policies, and help train staff on regulations such as FDCPA, UDAAP, and FCRA.