Senior Compliance Programs Lead - Risk, Analytics & Training

Jobtailor; Illinois; On-site; USD 90,000 - 150,000; Full time

Job summary

Jobtailor is seeking an experienced compliance leader to manage a high-performing team focused on UDAP/UDAAP and risk monitoring.

You will oversee complaint monitoring, issue analysis, and reporting, while collaborating with legal, audit, and product teams to strengthen regulatory alignment and internal controls. This role emphasizes training junior staff and driving continuous improvement across risk programs.

Qualifications

• University/college degree typically required for roles at this level.
• 8+ years of industry experience typically required.
• At least 5 years of prior management experience typically required.
• Education/certification plus experience may substitute for a degree.
• Knowledge of compliance reporting, customer risk, regulatory requirements.
• Knowledge of AML/sanctions policies and procedures, audit and compliance functions, fraud management, and internal controls
• No required certifications
• No required licenses
• No visa sponsorship; STEM OPT not offered
• Subject to FDIA Section 19 and SAFE Act/FINRA rules for certain histories

Responsibilities

• Manage and coach a high-performing team performing complaint monitoring, deep-dive assessments, process analysis, issue analysis, and reporting
• Support the UDAP complaints model by assessing and assigning high-scoring complaints for review and feeding results back for model retraining
• Conduct complaint monitoring, including soliciting deep-dive topics, assigning and overseeing execution, and quarterly reporting
• Support issues management through Customer Financial Issue scoring, thematic analysis, and reporting
• Perform compliance framework activities, including periodic risk assessments and reporting
• Perform independent detective risk management activities, including monitoring and targeted reviews
• Support compliance exams and audits involving UDAP/UDAAP, complaints, and CMS
• Facilitate and manage annual compliance-owned metrics refreshes and Whitepaper updates

Skills

Team Leadership

Coaching

Collaboration

Communication

Problem-Solving

Training

Education

University/College degree

Tools

Compliance Reporting

Risk Control

Thematic Analysis

Data Analysis

Process Analysis

Issue Analysis

Regulatory Requirements

AML Policies

Fraud Management

Internal Controls

Job description

Jobtailor is seeking an experienced compliance leader to manage a high-performing team focused on UDAP/UDAAP and risk monitoring.

You will oversee complaint monitoring, issue analysis, and reporting, while collaborating with legal, audit, and product teams to strengthen regulatory alignment and internal controls. This role emphasizes training junior staff and driving continuous improvement across risk programs.