Compliance and Support Specialist

Ampirical; Covington (LA); On-site; USD 31,684 - 44,083; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

PTO and holidays

Tuition reimbursement

Job summary

Ampirical is seeking a Compliance and Support Specialist to uphold ISO standards, drive process improvements, and support audits across the Covington and Metairie offices. You will map processes, administer Elements and related tools, and collaborate with teams to ensure quality systems remain robust.

On-site duties include coordinating internal and external audits, onboarding, and leveraging Power BI alongside SharePoint and Microsoft 365 to maintain documentation and dashboards.

Qualifications

• ISO 9001 audit experience required.
• On-site travel to Covington, LA quarterly or more for audits.
• ABET-accredited program background preferred.

Responsibilities

• Collaborate with multiple teams to support ISO-driven initiatives.
• Attend and lead meetings; capture and distribute minutes.
• Create and maintain process maps using Elements; ensure accuracy.
• Conduct internal audits and support external audits and recertification processes.
• Apply ISO standards to processes for compliance and alignment.
• Track lessons learned and support continuous improvements.
• Maintain onboarding dashboards and assist with BI/Power BI integration.

Skills

Process mapping tools (Elements)

SharePoint

Microsoft 365

Quality systems

Education

Bachelor's Degree from an ABET school

Tools

Elements

SharePoint

Power BI

Microsoft 365

Job description

This position can be on-site in the Covington OR Metairie Office

About Ampirical

At Ampirical, we're shaping the future of the power grid with precision, innovation, and purpose. Just as the ampere is the foundation of electric current, Ampirical is a core force driving the energy sector forward. We focus on quality, forward-thinking solutions, and empowering our team to grow and thrive.

We don't just build projects—we build careers. If you're looking for a place where your contributions matter and your professional development is supported every step of the way, we'd love to meet you. Watch this video to get a glimpse into our culture.

Why Ampirical?

• Salary Range: $23+ / HR - Commensurate (dependent on experience, education, and qualifications)
• Profit-Sharing Bonus: Semi-annual, performance-based (10% to 20% of salary)
• Day-One Benefits: Medical, Dental, Vision
• 401(k) with 4% match and immediate vesting
• PTO: Starting at 80 hours of vacation & 40 hours of sick time per year + 10 paid holidays
• Flexible Work Schedule: Every other Friday off
• Career Development: Advancement opportunities, tuition reimbursement
• Perks: Gym membership stipend, wellness program, fertility benefits, pet insurance, and more

Your Role: Compliance and Support Specialist

What You'll Do

Are you passionate about quality, compliance, and process improvement? We're looking for a detail-oriented, organized, and proactive individual to help drive our ISO compliance efforts while keeping our internal processes running smoothly. If you love problem-solving, thrive in collaborative environments, and enjoy connecting the dots between people, processes, and tools—this role might be for you!

• Collaborate with multiple teams to support results-driven initiatives
• Attend and lead meetings (e.g., monthly PIT meetings, process review and update meetings, new process mapping meetings); capture and distribute meeting minutes
• Translate requirements into clear, analytical process maps
• Conduct and document internal audits; support external audits, yearly surveillance audits and 3-year recertification processes
• Apply ISO standards to APM processes for compliance and alignment
• Track lessons learned and support implementation of improvement initiatives
• Track PIT Action Items to completion

Process Mapping & Documentation (via Elements)

• Create and maintain process maps using Elements mapping tool
• Facilitate mapping sessions; ensure accuracy and accessibilityAdminister Elements software (user management, updates, ISO imports)
• Generate reports to validate document links and maintain integrity
• Manage the Ampirical Process Map Change Log and related documentation
• Maintain relationships with Elements software vendor for support and to stay updated on latest capabilities
• Collaborate with Document Controls and IT to ensure APM Elements links are updated

New Employee Onboarding & Digital Tools Support

• Lead onboarding intro sessions and track attendance and surveys feedback.
• Maintain onboarding dashboards and stay current on O365 applications.
• Collaborate with BI Specialist on Power BI dashboard development and data source support.

What You Bring

• Education: Bachelors Degree from an ABET school

Experience

Required Qualifications

• Minimum 3 years audit experience for ISO 9001 and internal auditing

Travel Required: Periodic travel to our Corporate Office in Covington, LA; no more than once per quarter. Must be on-site during external Audits to support Audit process.

Preferred Qualifications

• ISO 27001 experience
• ISO 9001 and ISO 27001 certifications or any other ISO certifications
• Experience with ISO recertification cycles

Skills

• Experience with process mapping tools (e.g., Elements), SharePoint, Microsoft 365 suite, and other relevant software required to support quality systems and documentation
• Ability to interact with subject matter experiences to help draw out the knowledge to help create the process mapping to help with BPM.

Ampirical is an Equal Opportunity Employer, meaning we do not discriminate based on the following characteristics in our hiring and employment practices: Age, sex, color, race, creed, national origin, religion or religious attire, marital status, pregnancy (child birth or related medical conditions), citizenship status or amnesty, ancestry, sexual orientation, gender, gender identity, gender expression, transgender status, physical or mental disability, military or veteran status, genetic information, sickle-cell trait, status as a tobacco user or non-user, or any other classification protected by federal, state, or local law.