Compliance Analyst

CONFIRE Joint Powers Authority (CA); Rialto (CA); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

CONFIRE, JPA in California seeks a Compliance Analyst to perform professional-level analytical work supporting EMS transport system compliance, contract adherence, and performance monitoring. The role involves analyzing data, developing dashboards, monitoring regulatory requirements, and preparing reports for management.

The position requires a Bachelor’s degree in a related field and at least three years of experience in EMS, healthcare operations, or contract compliance, with strong analytical

Qualifications

• Bachelor's degree in a relevant field from an accredited college or university.
• Three (3) years of professional experience in EMS system analysis, healthcare operations, contract compliance monitoring, quality improvement, or related field.
• Experience with dashboards, performance reports, and executive-level presentations.

Responsabilités

• Monitor compliance with County ambulance service agreements, subcontractor obligations, operational performance standards, and regulatory requirements.
• Collect, analyze, and interpret EMS system performance data (response times, deployment, hospital wall times, unit hour utilization).
• Develop and maintain operational dashboards, performance reports, scorecards, and analytical tools.
• Monitor contractual performance measures and prepare reports identifying trends and opportunities for improvement.
• Conduct compliance reviews, operational assessments, and performance evaluations to ensure adherence to obligations and policies.
• Analyze deployment patterns, workload distribution, resource utilization, and performance data to support optimization.
• Monitor corrective action plans and performance improvement initiatives related to deficiencies.
• Assist with quality assurance and quality improvement activities for EMS operations and customer service.
• Coordinate performance reporting with County representatives, ambulance providers, hospitals, and other stakeholders.
• Research and evaluate EMS industry best practices, regulatory requirements, and benchmarks.
• Prepare analytical reports, presentations, findings, and recommendations for management and external stakeholders.
• Maintain performance databases, reporting systems, and documentation for audits.

Connaissances

Analytical skills

Regulatory knowledge

Communication skills

Independent judgment

Formation

Bachelor's degree in Public Administration, Business Administration, Healthcare Administration, Emergency Management, EMS Administration, Data Analytics, Public Health, Statistics, or related field

Outils

BI tools

GIS

Database systems

Description du poste

CONFIRE, JPA is recruiting for a Compliance Analyst who will provide professional analytical, regulatory, policy, and program support across the agency’s operations. This role conducts compliance, operational, fiscal, and program analyses; assists with developing and monitoring policies, procedures, and regulatory requirements; supports internal audits and reporting; prepares findings and recommendations; and provides staff support on a wide range of regulatory and organizational initiatives. Responsibilities may include regulatory compliance, risk assessments, documentation and records management, contract and policy review, reporting, audit preparation, business operations, and special projects depending on agency needs. The position requires strong analytical skills, independent judgment, confidentiality, and thorough knowledge of public agency operations and compliance processes, with the primary work location in CONFIRE’s Rialto Office and occasional work in Hesperia or San Bernardino.

CONFIRE, JPA is a Joint Powers Authority (JPA) located in San Bernardino County, California, established to provide regional public safety communications, dispatch, computer information systems (IS), geographic information systems (GIS), and emergency medical services in support of its member and partner agencies. The CONFIRE Communications Center’s primary function is to provide 24-hour-a-day, 365-day-a-year fire, EMS, rescue, and other public safety dispatch services to agencies throughout the region. Beyond its direct dispatch responsibilities, the Communications Center also serves as the San Bernardino County (XBO) Operational Area dispatch center, coordinating fire, local government, law enforcement, and emergency medical resources during large-scale incidents. CONFIRE is also preparing to launch a countywide ambulance transport system that will further integrate emergency communications and EMS operations while enhancing regional service delivery.

CONDITIONS OF EMPLOYMENT

Work Availability: Must be available to work a flexible schedule, including evenings, weekends, and holidays, to support compliance activities, regulatory deadlines, audits, reporting requirements, critical projects, and other operational needs. Incumbents must be able to report to CONFIRE facilities and other designated locations as required.

Emergency Response: May be required to respond outside normal business hours to support emergency incidents, Continuity of Operations efforts, facility or communications center needs, regulatory reporting requirements, or other operational demands impacting CONFIRE JPA. Duties during such events may include providing compliance-related support, analytical assistance, documentation, coordination, or logistical support.

Travel: Travel between CONFIRE facilities, member agency locations, vendor sites, training venues, and other operational or project-related locations may be required. A valid California Driver License and proof of automobile liability insurance must be presented at the time of hire and maintained throughout employment.

Job Description

Representation Unit: CMU

Under general direction, performs professional-level analytical work in support of CONFIRE EMS transport system, ambulance contract compliance activities, operational performance monitoring, quality improvement initiatives, and system performance reporting programs.

The incumbent is responsible for monitoring compliance with County ambulance service agreements, subcontractor performance requirements, operational standards, regulatory requirements, and organizational objectives. Responsibilities include analyzing operational data, monitoring performance metrics, conducting compliance reviews, developing dashboards and reports, evaluating deployment effectiveness, identifying performance trends, and supporting continuous improvement initiatives.

The position serves as a technical resource to management regarding EMS system performance, contract compliance, operational analytics, and quality improvement efforts. Performs related duties as assigned.

Duties may include, but are not limited to:

1. Monitor compliance with County ambulance service agreements, subcontractor obligations, operational performance standards, and regulatory requirements.
2. Collect, analyze, and interpret EMS system performance data related to response times, unit turnout times, hospital wall times, unit hour utilization, deployment effectiveness, ambulance availability, and system performance indicators.
3. Develop and maintain operational dashboards, performance reports, scorecards, and analytical tools used to evaluate EMS system performance.
4. Monitor contractual performance measures and prepare reports identifying compliance trends, deficiencies, and opportunities for improvement.
5. Conduct compliance reviews, operational assessments, and performance evaluations to ensure adherence to contractual obligations, operational policies, and organizational expectations.
6. Analyze deployment patterns, workload distribution, resource utilization, and operational performance data to support system optimization and deployment planning.
7. Monitor corrective action plans and performance improvement initiatives related to operational deficiencies, compliance concerns, and contractual performance requirements.
8. Assist with quality assurance and quality improvement activities involving EMS operations, customer service, operational effectiveness, and system performance.
9. Coordinate performance reporting and data analysis activities with County representatives, ambulance providers, hospitals, emergency communications personnel, and other stakeholders.
10. Research and evaluate operational best practices, industry standards, regulatory requirements, and performance benchmarks relevant to EMS transport systems.
11. Prepare analytical reports, presentations, findings, and recommendations for management, executive leadership, and external stakeholders.
12. Maintain performance databases, reporting systems, compliance documentation, and operational records necessary to support accountability, transparency, and audit readiness.
13. Assist with implementation of new reporting tools, performance measurement systems, and operational analytics initiatives.
14. Provide technical guidance regarding performance metrics, contract compliance requirements, data interpretation, and operational reporting methodologies.
15. Participate in special projects, workgroups, committees, and organizational initiatives related to EMS system performance, contract compliance, deployment effectiveness, and continuous improvement.
16. Provide vacation or temporary relief as required.
17. Perform other related duties as assigned.

Education

Bachelor's degree from an accredited college or university in Public Administration, Business Administration, Healthcare Administration, Emergency Management, EMS Administration, Data Analytics, Public Health, Statistics, or a closely related field.

OR

An equivalent combination of education, training, and qualifying experience that demonstrates the ability to perform the duties of the position may be considered.

Experience

Three (3) years of increasingly responsible professional experience involving EMS system analysis, healthcare operations, contract compliance monitoring, quality improvement, performance measurement, public safety analytics, operational reporting, program evaluation, regulatory compliance, or a closely related field.

• Experience working in EMS, healthcare, emergency communications, ambulance transportation, fire service, or public safety environments.
• Experience analyzing response time performance, deployment effectiveness, workload distribution, unit hour utilization, hospital wall times, or similar operational performance metrics.
• Experience monitoring compliance with contracts, service level agreements, operational standards, or regulatory requirements.
• Experience developing dashboards, performance reports, scorecards, and executive-level presentations.
• Knowledge of EMS system design, ambulance deployment strategies, system status management principles, and performance measurement methodologies.
• Experience utilizing reporting platforms, business intelligence tools, database systems, GIS applications, or data analytics software.
• Strong analytical, organizational, and problem-solving skills.
• Ability to interpret and communicate complex operational and performance data to technical and non-technical audiences.
• Excellent written and verbal communication skills.

Application Procedure

To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time with or without notice. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.

To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider having your profile created and or updated before applying for the position. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records.