Compliance Analyst

SmartBank, Inc.; Knoxville (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

SmartBank, Inc. is seeking a Compliance Analyst to support monitoring, risk assessment, policy and training activities across the Compliance Department. The role requires attention to detail, strong documentation, and coordination with HR and various managers.

You will assist with audits, forms, recordkeeping, and ensuring timely completion of tasks. The candidate should demonstrate written and verbal communication skills, work independently, and maintain confidentiality while complying with

Qualifications

• Working knowledge of banking products, services, regulatory compliance, and internal controls.
• Ability to compile, reconcile, and summarize data; maintain accurate records.
• Professional written and verbal communication with associates at all levels.

Responsibilities

• Support compliance monitoring, risk assessment, policy, training, audits, examinations, and committee activities.
• Maintain logs, spreadsheets, and evidence of completion in approved locations.
• Coordinate documentation with HR and management; escalate delays or gaps promptly.
• Review and close assigned FreshService tickets per procedures, using approved language.
• Assist with NMLS administration including registration, transfers, renewals, and removals.

Skills

Attention to detail

Organizational skills

Analytical ability

Time management

Data reconciliation

Written and verbal communication

Confidentiality

Microsoft Office

Education

High school diploma or GED

Associate degree

Bachelor's degree

Tools

FreshService

NMLS

Tandem Policy Management

Job description

## Compliance AnalystApplylocations: Knoxville-Bearden: Chattanooga-Miller Plaza: Sevierville-Downtowntime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100123Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.**Major Duties and Responsibilities:***Core Values & Culture Commitment:** Uphold SmartBank Core Values and Core Purpose.* Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart.*Compliance Management System Support** Support assigned compliance monitoring, risk assessment, policy, training, audit, examination, and committee activities.* Maintain accurate logs, spreadsheets, reports, supporting documentation, and evidence of completion in approved locations.* Gather, organize, and validate information requested for monitoring reviews, audits, examinations, consulting engagements, and internal reporting as requested.* Identify missing information, documentation gaps, errors, control concerns, or recurring issues and escalate them promptly to the Director of Compliance or appropriate Compliance Manager.*Ticket and Workflow Administration** Review, categorize, assign, track, and close assigned Compliance Department FreshService tickets in accordance with departmental procedures.* Use approved response language, obtain required supporting documentation, follow up on open items, and maintain consistent records supporting workload and trend reporting.*NMLS Administration** Support NMLS registration, transfer, maintenance, renewal, and removal processes for applicable mortgage loan originators and other registered associates.* Coordinate documentation and follow-up with business-line management, Human Resources, and Compliance; escalate delayed, incomplete, or potentially noncompliant items.*Monitoring and Review Activities** Reconcile submitted deposit hold forms to daily hold reports; record required attributes; document errors, omissions, and potential procedural deviations; and retain review evidence.* Coordinate annual branch signage reviews, including evidence collection, completion tracking, exception documentation, and follow-up.* Assist with periodic website compliance reviews by tracking assigned pages, documenting results, and routing identified concerns for subject-matter review.* Review assigned California resident reports and provide approved reporting to Marketing while maintaining supporting documentation.* Review Do Not Call Report weekly and make any necessary updates.*Policy, Flood, and Training Support** Serve as Compliance Department representative for Tandem Policy Management, including distribution of review schedules, reminders, approval tracking, version control, policy entry, and evidence retention.* Maintain flood compliance reminders, logs, documentation, and follow-up communications; escalate overdue or potentially noncompliant items.* Track delinquent compliance training and ancillary education activities and issue approved follow-up communications to associates and managers.*Advertising, Complaints, and Governance** Maintain advertising tracking records and organized copies of advertisements, review documentation, approvals, and related correspondence by category.* Maintain complaint tracking records and supporting complaints, responses, correspondence, and resolution documentation; promptly escalate matters presenting elevated regulatory concerns.* Assist with periodic CMS reporting and Risk Management Committee materials, minutes, action-item tracking, and evidence of completion.*General Responsibilities** Protect confidential customer, associate, and Bank information and follow applicable privacy, information-security, records-retention, and internal-control requirements.* Maintain current knowledge of assigned procedures, systems, and job responsibilities through required training.* Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act, and perform other duties as assigned.**Position Requirements and Qualifications:****Education:*** High school diploma or GED required; associate or bachelor’s degree preferred.* One to two years of banking, compliance, operations, audit, risk, lending, deposit, quality-control, or administrative support experience required.* Two or more years of directly related experience preferred.* An equivalent combination of education, training, and experience may be considered.**Training Requirements (licenses, programs, or certificates):*** None**Knowledge, Skills, and Abilities:*** Working knowledge of banking products, services, operational processes, regulatory compliance, consumer protection, documentation, internal controls, and issue escalation.* Strong attention to detail, organization, analytical ability, follow-through, and time management; ability to manage recurring responsibilities and multiple priorities accurately and timely.* Ability to compile, reconcile, and summarize data; maintain accurate spreadsheets and records; follow written procedures and checklists; and recognize inconsistencies or documentation gaps.* Professional written and verbal communication skills and the ability to work effectively with associates at all organizational levels.* Sound judgment, discretion, confidentiality, ethics, initiative, and the ability to work independently within assigned authority while supporting the Director of Compliance and multiple Compliance Managers.* Commitment to continued learning and professional development within the compliance function.* Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.* Ability to learn FreshService, Tandem Policy Management, NMLS, learning-management systems, shared drives, and other departmental tools.**Work Conditions:*** Able to routinely stand, sit, bend and stoop.* Frequently and regularly required movements using wrists, hands, and/or fingers.* Average, ordinary, visual acuity necessary to prepare and inspect documents or products and operate machinery.* Ability to hear average or normal conversations and receive ordinary information.* May be required to travel to training sessions or meetings.