Complex Trade Support Client Relationship Manager

Morgan Stanley; Sandy (UT); On-site; USD 58,000 - 115,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Medical and Dental Benefits

Disability Insurance

Annual discretionary bonuses

Job summary

Morgan Stanley is seeking a qualified candidate to provide excellent customer service and problem-solving skills in Sandy, Utah. The role involves responding to customer inquiries primarily through inbound calls, analyzing client accounts, and explaining ETRADE policies.

Ideal candidates have 2 years of customer-facing brokerage experience, registries including SIE and Series 7, and a solid understanding of derivatives trading. Morgan Stanley offers a competitive salary range and a comprehensive benefits package, including health insurance and paid time off.

Qualifications

• 2 years of customer-facing, brokerage experience with acumen in derivatives trading and margin treatment.
• Registrations: SIE, Series 7, Series 63, Mass Registration, Trader Certification.

Responsibilities

• Provide timely, accurate answers via phone calls to clients.
• Assist clients with complex order execution and margin treatment.
• Analyze client positions and provide updates on procedures.
• Manage daily inbound calls and inquiries.
• Identify opportunities to refer clients to a Morgan Stanley Advisor.

Skills

Customer service

Problem solving

Knowledge of derivatives trading

Risk management

Interpersonal skills

Education

Bachelor's Degree

Job description

Position Summary

This position utilizes excellent customer service and problem solving skills to confidently provide information and education to our customers in a timely, efficient, professional manner; provides clear and accurate responses to customer questions primarily through inbound phone calls; appropriately researches and resolves problems relating to customer accounts and inquiries; meets established performance expectations; develops a comprehensive operational understanding of the financial services industry; proactively learns and remains up-to-date with the Company’s products and services.

Role Responsibilities

• Provide timely, accurate, and informative answers via phone calls to clients and internal partners
• Assist clients with complex order execution, margin treatment, and risk-related inquiries
• Analyze client positions and provide updates regarding expiring positions or procedures and addressing related margin calls
• Provide extended support to clients in the way of corporate actions and dividends
• Effectively communicate ETRADE policies and procedures, as well as industry regulations, as they relate to various client scenarios
• Manage daily volume of inbound calls and inquiries submitted via Teams channels
• Identify opportunities to refer clients to a Morgan Stanley Advisor for advice

Minimum Qualifications

• Registrations: SIE, Series 7, Series 63, Mass Registration, Trader Certification
• Minimum Years of Experience: 2 years of customer-facing, brokerage experience with significant acumen regarding derivatives trading, margin treatment, and risk management

Preferred Skills

• Bachelor’s Degree preferred
• Thorough understanding of the securities industry and regulations with a particular emphasis on derivatives trading
• Proven background in trading-focused role with extensive knowledge of margin treatment and risk management
• Familiarity with Portfolio Margin accounts and treatment
• Ability to work independently and utilize decision-making skills to address and resolve client issues
• Strong work ethic, extraordinary interpersonal skills, and team orientation

Salary and Benefits (For Illinois)

Salary range for the position: $58,000.00 and $115,000.00 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.