Complex Trade Support Client Relationship Manager

711 MS Smith Barney, LLC; Chicago (IL); On-site; USD 58,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off

10 paid holidays

Job summary

Morgan Stanley in Chicago, IL seeks a client services professional with strong communication and problem-solving skills to support brokerage clients by phone and internal partners, handling complex orders, margin inquiries, and risk concerns.

You will analyze client positions, provide timely updates on expiring positions, and coordinate with Advisors on referrals, while staying current with industry regulations and Morgan Stanley policies relevant to client scenarios.

Qualifications

• Registrations and certifications required for securities trading and brokerage.
• Minimum 2 years of customer-facing brokerage experience with derivatives exposure.
• Solid understanding of margin treatment and risk management.

Responsibilities

• Provide timely, accurate answers via phone to clients and internal partners.
• Assist clients with complex order execution, margin treatment, and risk inquiries.
• Analyze client positions and communicate updates on expiring positions and margin calls.
• Support clients with corporate actions and dividends related inquiries.
• Explain Morgan Stanley policies and industry regulations to various client scenarios.
• Manage daily inbound calls and Teams channel inquiries.
• Refer clients to a Morgan Stanley Advisor when appropriate.

Skills

Customer service

Problem solving

Phone support

Communication

Education

SIE

Series 7

Series 63

Mass Registration

Trader Certification

Job description

Position Summary

This position utilizes excellent customer service and problem solving skills to confidently provide information and education to our customers in a timely, efficient, professional manner; provides clear and accurate responses to customer questions primarily through inbound phone calls; appropriately researches and resolves problems relating to customer accounts and inquiries; meets established performance expectations; develops a comprehensive operational understanding of the financial services industry; proactively learns and remains up-to-date with the Company’s products and services.

Role Responsibilities

• Provide timely, accurate, and informative answers via phone calls to clients and internal partners
• Assist clients with complex order execution, margin treatment, and risk-related inquiries
• Analyze client positions and provide updates regarding expiring positions or procedures and addressing related margin calls
• Provide extended support to clients in the way of corporate actions and dividends
• Effectively communicate ETRADE policies and procedures, as well as industry regulations, as they relate to various client scenarios
• Manage daily volume of inbound calls and inquiries submitted via Teams channels
• Identify opportunities to refer clients to a Morgan Stanley Advisor for advice

Minimum Qualifications

• Registrations: SIE, Series 7, Series 63, Mass Registration, Trader Certification
• Minimum Years of Experience: 2 years of customer-facing, brokerage experience with significant acumen regarding derivatives trading, margin treatment, and risk management

Preferred Skills

• Bachelor’s Degree preferred
• Thorough understanding of the securities industry and regulations with a particular emphasis on derivatives trading
• Proven background in trading-focused role with extensive knowledge of margin treatment and risk management
• Familiarity with Portfolio Margin accounts and treatment
• Ability to work independently and utilize decision-making skills to address and resolve client issues
• Strong work ethic, extraordinary interpersonal skills, and team orientation

WHAT YOU CAN EXPECT FROM MORGAN STANLEY

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

For Illinois: Salary range for the position: $58,000.00 and $115,000.00 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component.

Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees.

Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.

Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first‑class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading‑edge solutions—and in the ability of capital to work for the benefit of all society.