Complex Solutions Engineer – Engineering Resolution

Jobtailor; Colorado; On-site; USD 100,000 - 140,000; Full time

Job summary

Jobtailor is seeking an experienced Incident Response/Technical Leadership professional in Colorado to own and drive complex incident resolution across multiple systems. You will troubleshoot across environments, perform root cause analysis, and lead blameless postmortems to drive practical improvements.

A strong foundation in systems, networking, cloud, or software development is required. You will guide teams through mitigation, coordinate specialists, and mentor peers to strengthen a culture

Qualifications

• Requires a strong technical foundation across operating systems, networking, cloud, storage, virtualization, distributed systems, or software development.
• Proven ability to troubleshoot in production or customer-facing environments.
• Demonstrates systems thinking and understanding of interactions within environments.
• Analytical and critical thinking skills for ambiguous situations.
• Experience with scripting, coding, automation, or tooling is valuable.
• Clear communication, ownership, and ability to work with technical and non-technical stakeholders.
• Curiosity, adaptability, and a learn-it-all mindset.
• Bachelor-level technical degrees are preferred.
• Experience in technical support, systems engineering, reliability engineering, infrastructure, or software engineering roles.

Responsibilities

• Lead or contribute to resolution of complex incidents spanning systems, teams, or layers.
• Troubleshoot issues across interconnected environments to identify root causes.
• Apply structured problem-solving methods like divide-and-conquer and hypothesis testing.
• Own problems end-to-end, coordinating specialists and stakeholders through mitigation and follow-up.
• Contribute to blameless postmortems and translate lessons into improvements.
• Improve data collection, analysis, and incident response at scale with repeatable workflows.
• Identify opportunities to reduce manual work via scripting, automation, and tooling.
• Serve as a technical leader and single point of ownership for complex customer issues.
• Mentor engineers and foster a solution-oriented, learning culture.

Skills

Troubleshooting

Systems thinking

Root cause analysis

Automation

Problem-solving

Technical leadership

Ownership

Communication

Learning mindset

Education

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Systems Engineering

Bachelor’s Degree in Information Technology

Bachelor’s Degree in Mathematics

Job description

Responsibilities

• Lead or contribute to the resolution of complex incidents that span multiple systems, teams, or technology layers.
• Troubleshoot issues across interconnected environments and help identify the true source of failure.
• Use structured problem-solving methods such as divide-and-conquer, hypothesis testing, and root cause analysis.
• Take end-to-end ownership of problems, partnering with specialists and stakeholders through mitigation, resolution, and follow-up.
• Contribute to blameless postmortems and help translate lessons learned into practical improvements.
• Improve how the team collects data, analyzes incidents, and responds at scale by building repeatable and efficient operational workflows.
• Identify opportunities to reduce manual work through scripting, automation, better tooling, and clearer operational processes.
• Serve as a technical leader and single point of ownership for complex customer issues, coordinating specialists while maintaining clear communication throughout the lifecycle of the problem.
• Mentor other engineers and help strengthen a solution-oriented engineering culture built on learning, collaboration, and continuous improvement.

Requirements

• Strong technical foundation in one or more areas such as operating systems, networking, cloud, storage, virtualization, distributed systems, or software development.
• Proven troubleshooting ability in production or customer-facing environments.
• Systems thinking and the ability to understand how different parts of an environment interact.
• Analytical and critical thinking skills, with the ability to make progress in ambiguous situations.
• Experience with scripting, coding, automation, or tooling is valuable.
• Clear communication, strong ownership, and the ability to work effectively with both technical and non-technical stakeholders.
• Curiosity, adaptability, and a learn-it-all mindset.
• Bachelor’s degree in Computer Science, Systems Engineering, Information Technology, Mathematics, or a related technical field preferred.
• Experience working in technical support, systems engineering, reliability engineering, infrastructure, or software engineering roles.

Core Competencies

Demonstrates strong technical expertise in troubleshooting complex incidents across interconnected systems, with a focus on automation, scripting, and operational efficiency. Capable of leading teams through problem resolution while fostering a culture of continuous improvement and collaboration.

Highest-signal resume keywords

• Troubleshooting In Production Environments
• Scripting And Automation
• Systems Thinking
• Clear Communication
• Technical Leadership

ATS Optimization Keywords

Hard Skills

• Operating Systems
• Networking
• Cloud
• Storage
• Virtualization
• Distributed Systems
• Software Development
• Root Cause Analysis
• Problem-Solving MethodsData Analysis

Soft Skills

• Analytical Thinking
• Critical Thinking
• Ownership
• Curiosity
• Adaptability

Certifications & Qualifications

• Bachelor’s Degree In Computer Science
• Bachelor’s Degree In Systems Engineering
• Bachelor’s Degree In Information Technology
• Bachelor’s Degree In Mathematics

Industry Keywords

• Technical Support
• Systems Engineering
• Reliability Engineering
• Infrastructure
• Software Engineering