Complex Senior Sales Manager - Hilton Irvine Orange County Airport

Hilton; Irvine (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Hilton Irvine is seeking a Senior Sales Manager to lead group sales efforts and deliver memorable hospitality experiences for guests. You will be the primary contact for clients seeking group rooms, meeting space, and F&B services, and will oversee site visits, proposals, rate determinations, and contracts.

You will develop strategic plans to meet revenue and room-night goals, analyze performance, collaborate with departments, and coach a team to sustain exceptional client satisfaction.

Qualifications

• Leadership in sales contexts
• Strong communication and negotiation skills
• Customer-focused with hospitality mindset
• Ability to manage multiple client relationships

Responsibilities

• Represent the hotel to prospective clients: primary contact for group rooms, meeting space, and F&B services
• Drive new business opportunities: respond to inquiries, outreach, qualify leads, and solicit clients
• Manage the full sales cycle: site visits, entertain clients, prepare proposals, determine rates, negotiate contracts, service accounts
• Develop strategic sales plans: create and execute revenue and room night goals
• Analyze sales performance: evaluate reports and identify conversion opportunities
• Collaborate across departments to fulfill contracted services and uphold client satisfaction
• Supervise and coach team members to maintain a positive work environment

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Senior Sales Manager , you're not just generating and managing group sales - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Represent the hotel to prospective clients: Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services
• Drive new business opportunities: Respond to inquiries, initiate outreach, qualify leads, and solicit potential clients through proactive sales efforts
• Manage the full sales cycle: Conduct site visits, entertain clients, prepare proposals, determine rates, negotiate contracts, and service accounts through fulfillment
• Develop strategic sales plans: Create and execute strategies to achieve or exceed revenue and room night goals, adjusting based on performance and market conditions
• Analyze sales performance: Evaluate lost business reports and identify opportunities to strengthen conversion and competitiveness
• Support exceptional service delivery: Collaborate across departments to coordinate the fulfillment of contracted services and uphold the highest standards of client satisfaction
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

• A passion for spreading the light and warmth of Hospitality .
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership .
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.