Complex Group Sales Manager - Six Senses & InterContinental Grenada

IHG Hotels & Resorts; Miami (FL); On-site; USD 85,962,000 - 114,616,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

Disability insurance

401(k) matching

Paid vacation & holidays

Employee hotel discounts

Room to lead with purpose

Job summary

IHG Hotels & Resorts is seeking a dynamic Group Sales Manager to drive group room night and event revenue across a Grenada portfolio with a focus on the corporate incentive travel market. The role requires proximity to a major US East Coast airport and national travel flexibility.

You will proactively solicit new business, manage client relationships, and coordinate with resort departments to deliver successful events and revenue growth.

Qualifications

• College degree required
• Marketing or Sales qualifications advantageous
• Minimum 5 years of resort sales experience

Responsibilities

• Target group accounts with heavy emphasis on proactive solicitation and account saturation.
• Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals.
• Builds and strengthens relationships with existing and new customers including sales calls, entertainment, FAM trips, roadshows/tradeshows.
• Handles incoming calls for group requests within established guidelines.
• Active solicitation in the re-booking of established customers.
• Regularly scheduled sales/service contacts by telephone or correspondence with assigned accounts.
• Active participation in industry and civic organizations representing opportunities for business.
• Arranging and conducting key on-property site inspections with clients, including entertaining to showcase the resorts.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply and demand, airlift, etc.

Skills

Relationship building

Prospecting

Account management

Sales target achievement

Industry networking

Education

Bachelor's degree

Marketing or Sales qualification advantageous

Tools

Word

Excel

PowerPoint

Job description

• Experience selling Caribbean destinations

We are seeking a dynamic and results-driven Group Sales Manager to join our Grenada Sales Team.

Location

Remote: Candidate must reside within the US East Coast near a major airport

The Group Sales Manager will be responsible for driving group room night and event revenue across this portfolio, with a strong focus on the corporate incentive travel market. The ideal candidate will excel at developing and maintaining a robust client base through strategic prospecting, relationship building, and proactive sales efforts across the MW and West U.S. markets and select vertical accounts.

Your day to day

• Targets group accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals.
• Builds and strengthens relationships with existing and new customers to include but not limited to sales calls, entertainment, FAM trips, roadshows/tradeshows.
• Handles incoming calls for group requests within established guidelines
• Active solicitation in the re-booking of established customers
• Regularly scheduled sales/service contacts by telephone or correspondence with assigned accounts
• Active participation in industry and civic organizations representing opportunities for business
• Arranging and conducting key on-property site inspections with clients, including entertaining to showcase the resorts.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply and demand, airlift, etc.

Communication to customers, prospects, and in-house departments through:

• Prompt response to all inquiries or correspondence from customers and prospects
• Preparation and submission of reports as may be required by the Director of Group Sales and/or Director of Sales & Marketing.
• Close interaction with other resort departments in arranging accommodations, services, and special events for our booked business
• Maintenance of adequate and current files on assigned accounts
• Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups prior to the turnover and continues to be a part for this process after the turnover.
• Participation in sales department meetings

Accountability

• Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process.
• Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing and Director of Group Sales. Identifies revenue opportunities for the hotel based on the event profile.
• Entertainment and travel required.

What we need from you

• College Degree
• Tertiary qualifications relevant to Marketing or Sales would be an advantage
• Minimum 5 years experience in Resort sales representing four and five diamond/star properties
• Track record of achieving sales targets.
• Well-established client database in the designated market.
• Experience selling Caribbean destinations
• Experience exemplifies high-level, professional interaction delivering results consistent with maximizing revenue for all resort operations.

Technical Skills

• Competent Word, Excel, PowerPoint and software packages
• High proficiency in English language oral and written skills.
• Technologically knowledgeable and able to apply this to communication/sell on a competitive basis against four and five diamond/star competitive-set properties.

Soft Skills

• Solid communicator with the capability to work well in a team environment that supports overall office success.
• Experience shows a high level of professional integrity in all external and internal interaction and correspondence.
• Able to help set and accomplish goals that meet/exceed expectations.
• Able to work in a fast paced environment with high volume of clients. Time management and multi-tasking a must.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What We Offer

• The hourly range for this role is $30.00 -40.00. + Bonus Eligibility
• Medical, dental, vision, life, and disability insurance
• Matching 401(k) retirement plan
• Generous paid vacation, holidays, and wellness days
• Global hotel discounts with IHG Employee Room Benefit Program
• Most importantly - Room to Lead with Purpose and Grow with Passion

Our Promise of True Hospitality

At IHG, we're guided by our promise of True Hospitality for Good- for our guests, our colleagues, our communities, and the planet. You’ll thrive here if you:

• Show We Care – You listen, respond, and act with genuine empathy.
• Aim Higher – You challenge the status quo and embrace strategic risk.
• Celebrate Difference – You value diverse perspectives and inclusive leadership.
• Do the Right Thing – You lead with integrity and humility.
• Work Better Together – You collaborate across departments, cultures, and disciplines.

IHG is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all—because hospitality begins with humanity.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.