Complex Event Services Manager - Hiltons of San Francisco Union Square

Hilton Global in; San Francisco (CA); On-site; Full time

Job summary

Join Hilton as an Event Services Manager at the San Francisco Union Square location. You will coordinate events, ensuring customer satisfaction and maximizing revenue. This role requires strong leadership, hospitality skills, and the ability to resolve conflicts effectively. Enjoy comprehensive benefits and a dynamic work environment.

Benefits

Comprehensive health coverage

Mental health resources

Parental leave programs

Go Hilton travel discount

Matching 401(k) plan

Complimentary meals

Educational programs

Career development opportunities

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to resolve conflicts and handle complaints effectively.

Responsibilities

• Coordinate event execution between hotel and clients.
• Serve as primary contact for event planning and execution.
• Ensure high-quality service by understanding guest needs.

Skills

Hospitality

Leadership

Customer Focus

Job description

Complex Event Services Manager - Hiltons of San Francisco Union Square (Finance)

Plan a memorable event amid San Francisco's eclectic mix of architecture, culture, and diversity at Hilton San Francisco Union Square. Located just off Union Square and near Moscone Convention Center, guests have easy access to the city's best attractions.

We are looking to add to our Events Team!

As Event Service Manager, you will be responsible for coordinating event execution between the hotel and clients during meetings or events.

What will I be doing?

You will act as the liaison between the customer and the hotel, directing each department to fulfill their roles during on-site events. This role is key to ensuring customer satisfaction, encouraging repeat business, and maximizing revenue through upselling products and services. You will serve as the primary contact for event planning and execution, ensuring a seamless experience for clients.

• Provide direction and supervision to affected departments and team members during event execution.
• Proactively serve on-site group and catering clients.
• Organize, plan, and prioritize duties by developing clear plans and goals.
• Communicate promptly with internal and external clients via telephone, email, or in person.
• Demonstrate knowledge of hotel systems, products, booking procedures, and processes.
• Resolve conflicts, negotiate, and handle complaints effectively.
• Make informed decisions and solve problems by analyzing issues and determining the best solutions.
• Ensure high-quality service by understanding guest needs, providing guidance, feedback, and coaching.
• Participate in customer site inspections and assist with sales processes as needed.
• Perform other duties as required based on business needs.
• Maintain regular attendance and flexibility to work early mornings, weekends, and holidays.

What are we looking for?

Hilton values innovation, quality, and success. We seek candidates who embody our core values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing at all times.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we value:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What is it like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. With nearly a century of service, Hilton is committed to providing exceptional experiences worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our Team Members are central to achieving this goal.

The Benefits

Hilton has been recognized as the #1 World's Best Workplace by Great Place to Work. Our benefits include:

• Comprehensive health coverage (medical, vision, dental, life, disability)
• Mental health resources
• Parental leave programs
• Go Hilton travel discount (up to 100 nights/year)
• Matching 401(k) plan
• Access to pay through DailyPay
• Complimentary meals in our Team Member Restaurant
• Educational programs and debt-free education options
• Employee stock purchase plan at 15% discount
• Career development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

The hourly rate for this position is $30-32, based on experience and location.