Complex Event Services Manager - Hiltons of San Francisco Union Square

Hilton San Francisco Union Square; San Francisco (CA); On-site; Full time

Job summary

Join Hilton San Francisco Union Square as an Event Service Manager, where you will oversee event execution and ensure exceptional service delivery. This full-time role involves leading teams, communicating with clients, and contributing to the hotel's revenue growth through successful event management. Enjoy comprehensive benefits and a dynamic work environment focused on hospitality excellence.

Benefits

Comprehensive health coverage

Travel discounts

401(k) plan

Educational programs

Career development opportunities

Qualifications

• Strong leadership and hospitality values.
• Ability to communicate effectively with clients and teams.
• Experience in event management and client service.

Responsibilities

• Oversee event execution and act as a liaison for clients.
• Ensure proactive service and high-quality communication.
• Organize and prioritize event-related tasks.

Skills

Leadership

Customer Focus

Problem Solving

Communication

Teamwork

Job description

Complex Event Services Manager - Hiltons of San Francisco Union Square

Plan memorable events amid San Francisco’s eclectic architecture, culture, and diversity at Hilton San Francisco Union Square, located just off Union Square and near Moscone Convention Center, providing easy access to the city's attractions.

We are seeking to add a dedicated Event Service Manager to our Events Team. The role involves overseeing event execution between the hotel and clients during meetings or events, acting as a liaison across hotel departments to ensure successful event delivery, which contributes to future bookings and revenue growth through upselling.

Key Responsibilities:

• Provide leadership and supervision to departments and team members during event execution.
• Actively serve on-site group and catering clients, ensuring proactive service.
• Organize, plan, and prioritize duties with clear goals and plans.
• Communicate effectively with clients and internal teams via various channels.
• Maintain knowledge of systems, products, booking processes, and hotel services.
• Handle conflicts, negotiate, and resolve complaints efficiently.
• Make informed decisions and solve problems promptly.
• Ensure high-quality service through effective communication, guidance, and coaching.
• Participate in site inspections and support sales activities as needed.
• Perform other duties based on business needs.
• Maintain regular attendance and flexibility to work early mornings, weekends, and holidays.

Desired Attributes and Values:

• Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency.
• Additional qualities include Quality, Productivity, Dependability, Customer Focus, and Adaptability.

Working at Hilton:

Hilton offers a global hospitality experience with a focus on innovation, quality, and guest satisfaction. Our mission is to "fill the earth with the light and warmth of hospitality," supported by a culture that values its Team Members. Benefits include comprehensive health coverage, travel discounts, 401(k), educational programs, and career development opportunities.

The position offers an hourly rate of $30-32, based on experience and location, at Hilton San Francisco – Union Square, with a full-time schedule.

Additional Information:

• Brand: Hilton Hotels & Resorts
• Job Function: Management and Hospitality
• Seniority Level: Mid-Senior level
• Employment Type: Full-time