Complex Director in Residence Life Office

SUNY Buffalo State University; Buffalo (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Buffalo State, State University of New York seeks a Complex Director in Residence Life Office to oversee residential life programs, including first-year experiences and upper-class housing, with a focus on theme-area development.

The Complex Director is a 12-month live-in manager/educator responsible for supervising student staff, crisis intervention, program development, and coordinating across teams; summer roles and after-hours duties are included as essential components of the position.

Qualifications

• Bachelor’s degree.
• Demonstrated experience as a Project Manager, with responsibility for scope, schedule, stakeholder communication, and delivery of projects of moderate complexity.
• Demonstrated written, presentation, and interpersonal communication skills.
• Demonstrated organizational and leadership skills, including the ability to coordinate work across teams.
• Demonstrated experience using project management and collaboration tools, such as Microsoft 365 and common project management platforms (e.g., MS Project, Trello, Monday.com).

Responsibilities

• Supervision, training, and development of undergraduate student staff and graduate assistants.
• Community development.
• 24-hour crisis intervention.
• Provide educational and social programming for the residential population.
• Community council advisor.
• Facilities management.
• Serve as a conduct officer for student conduct and community standards and a special advising assignment.
• Emergency and crisis response duties, including after-hours and weekends; this is an essential-critical position.
• Summer responsibilities such as summer hall director or conference director.

Skills

Project management

Written communication

Interpersonal communication

Leadership

Education

Bachelor’s degree

Tools

Microsoft 365

MS Project

Trello

Monday.com

Job description

Complex Director in Residence Life Office

Buffalo State, State University of New York, seeks candidates for the position of Complex Director in Residence Life Office

The Complex Director (CD) is a 12-month live-in appointment and is a frontline manager/educator of the student population in one or more residence halls. A primary focus of the CD is the development of a residential theme area, which may include the first-year experience, upper-class housing, or apartments.

Responsibilities of the CD include:

• supervision, training, and development of undergraduate student staff and graduate assistants;
• community development;
• 24-hour crisis intervention;
• provide educational and social programming for the residential
• population;
• community council advisor;
• facilities management;
• serve as a conduct officer for student conduct and community standards and a special advising assignment.
• Included among work and on-call responsibilities are emergency and crisis response duties, including those that occur after traditional business hours and on weekends. This position is considered an essential-critical position.
• Summer responsibilities will be assigned, such as summer hall director, conference director, or roles in other summer projects

Required Qualifications:

• Bachelor’s degree.
• Demonstrated experience as a Project Manager, with responsibility for scope, schedule, stakeholder communication, and delivery of projects of moderate complexity.
• Demonstrated written, presentation, and interpersonal communication skills.
• Demonstrated organizational and leadership skills, including the ability to coordinate work across teams.
• Demonstrated experience using project management and collaboration tools, such as Microsoft 365 and common project management platforms (e.g., MS Project, Trello, Monday.com).

Preferred Qualifications:

• Bachelor’s degree in Information Technology or a related field.
• Experience working in Information Technology environments, including managing IT‑based projects and familiarity with IT service management concepts (e.g., ITIL).
• Project management certification, such as PMP or CAPM (or equivalent).
• Experience managing projects of significant scope and complexity, including multiple concurrent projects, extended timelines, and cross‑functional teams.
• Experience working with senior‑level executives and stakeholders.
• Experience working in a Project Management Office (PMO) or within established project governance frameworks.
• Experience in higher education or similarly complex, multi‑stakeholder organizations.
• Strong customer‑focused and team‑oriented skills, including team building, motivation, problem‑solving, and effective time management.

Buffalo State is an affirmative action/equal opportunity employer and committed to respect for diversity and individual differences.