Complex Director

Restaurant Associates; Los Angeles, California (CA, MO); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical

Vision

Retirement Plan

Paid Time Off

Employee Assistance Program

Job summary

A premier dining services provider is searching for a Complex Director to lead front-of-house operations across multiple dining concepts at the Los Angeles County Museum of Art. This senior leadership role demands extensive experience in fine dining and luxury hospitality, along with strong financial management skills. The successful candidate will ensure excellent guest experiences while managing multi-million dollar P&L operations. Competitive salary and robust benefits offered.

Qualifications

• 8–10+ years of senior hospitality leadership experience.
• Strong background in fine dining and luxury hospitality.
• Proven experience leading large teams in service operations.

Responsibilities

• Provide leadership across all dining venues at LACMA.
• Own financial performance and P&L oversight.
• Partner with culinary leadership on guest experience strategy.

Skills

Financial acumen

Leadership

Communication

Stakeholder management

Hospitality standards

Education

Bachelor’s degree in Hospitality Management or related field

Job description

Complex Director

Restaurant Associates is bringing an elevated, multi-venue dining program to the Los Angeles County Museum of Art (LACMA). We are seeking a Complex Director to lead all front‑of‑house operations and overall business performance across four distinct concepts: a Fine Dining Restaurant, Wine Bar, Café, and a robust Catering & Events program.

This is a senior, on‑site leadership role for a hospitality executive who thrives in complex, high‑profile environments and brings a proven background in luxury dining, cultural institutions, and multi‑unit operations. The Resident General Manager serves as the face of hospitality on campus, partnering closely with culinary leadership, museum stakeholders, and Restaurant Associates’ senior leadership team.

Pay Range

This range is provided by Restaurant Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $130,000 – $150,000 per year

Additional compensation types: Annual Bonus, Direct message the job poster from Restaurant Associates

Key Responsibilities

• Provide full operational leadership across all LACMA dining venues, ensuring consistency, excellence, and alignment with Restaurant Associates’ brand and the museum’s guest experience standards.
• Lead, mentor, and develop a senior leadership team including General Managers, service leaders, and department heads across fine dining, café, wine bar, and catering operations.
• Own financial performance across the campus, including multi‑million‑dollar P&L oversight, labor optimization, forecasting, and cost controls.
• Serve as the primary liaison to museum leadership, curators, and stakeholders, ensuring dining experiences seamlessly complement exhibitions, special events, and public programming.
• Oversee all catering and events, from VIP donor dinners and exhibition openings to high‑volume galas and institutional events.
• Partner closely with culinary leadership on service execution, menu rollouts, beverage programs, and guest experience strategy.
• Ensure café operations meet the needs of daily museum guests and staff, including barista programs, grab‑and‑go offerings, and seasonal beverage concepts.
• Champion service culture, professionalism, and hospitality standards across all teams.
• Uphold and advance sustainability, wellness, safety, and inclusion initiatives in collaboration with Restaurant Associates’ corporate partners.

Background & Qualifications

• 8–10+ years of senior hospitality leadership experience, with demonstrated success in multi‑unit, multi‑concept environments.
• Strong background in fine dining, luxury hospitality, cultural institutions, hotels, or destination‑driven venues is essential.
• Proven experience leading large, diverse teams across front‑of‑house, events, and service operations.
• Deep financial acumen with hands‑on experience managing complex P&Ls and high‑revenue operations.
• Exceptional communication and stakeholder‑management skills; comfortable partnering with executive clients and cultural organizations.
• Bachelor’s degree in Hospitality Management, Business, or related field preferred.
• Passion for hospitality, food, beverage, art, and culture, with a refined understanding of guest experience at the highest level.

Benefits

• Medical
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSA)
• Personal Leave

Equal Opportunity

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug‑free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf