Complex Assistant General Manager

Restaurant Associates; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health & Wellness

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts

Personal Leave

Job summary

Restaurant Associates seeks a collaborative Complex Assistant General Manager to support dining operations at the American Museum of Natural History. This high-visibility role oversees a portfolio including The Restaurant at Gilder, cafés and a busy food court, delivering exceptional guest experiences.

Working with the Complex General Manager and culinary leadership, you will supervise guest service, financial performance, staffing, and food quality across multiple venues, fostering a culture of

Qualifications

• Bachelor’s degree in Hospitality Management, Culinary Arts, Business, or a related field.
• Experience leading multi-unit hospitality operations.
• Strong leadership, organizational and communication skills.

Responsibilities

• Support daily operations across multiple dining venues, ensuring consistent execution of service, hospitality, and food quality standards.
• Partner with culinary and operational leaders to deliver exceptional guest experiences and maintain high levels of customer satisfaction.
• Assist with staffing, training, coaching, and development of hourly and supervisory team members.
• Monitor labor, purchasing, and operating expenses while supporting financial goals and budget expectations.
• Help drive revenue growth through operational efficiencies, merchandising, and service excellence initiatives.
• Collaborate with the Chef and management team on menu execution, promotions, and new culinary programs.
• Maintain strong client, guest, and stakeholder relationships throughout the museum.
• Ensure compliance with company, health, safety, and sanitation standards.
• Support catering and special events operations as needed.
• Foster an inclusive, positive workplace culture focused on engagement, accountability, and professional growth.

Education

Bachelor’s degree in Hospitality Management, Culinary Arts, Business, or a related field, or an equivalent combination of education and relevant experience.

Job description

Restaurant Associates is seeking a collaborative and hospitality-driven Complex Assistant General Manager to support dining operations at the American Museum of Natural History. This highly visible role helps oversee a diverse portfolio of dining venues throughout the museum, including The Restaurant at Gilder, a full-service restaurant overlooking the Kenneth C. Griffin Exploration Atrium, as well as multiple cafés and a high-volume food court serving museum guests daily. This role plays a key role in delivering exceptional food, service, and guest experiences across a dynamic, multi-unit environment.

Working closely with the Complex General Manager, culinary leadership, and front-line teams, the AGM supports day-to-day operations across guest experience, financial performance, team development, food quality, and operational excellence. This position is ideal for a hospitality professional who thrives in a fast-paced setting, enjoys leading diverse teams, and is passionate about creating memorable guest experiences while supporting a culture of collaboration and continuous improvement.

Key Responsibilities

• Support daily operations across multiple dining venues, ensuring consistent execution of service, hospitality, and food quality standards.
• Partner with culinary and operational leaders to deliver exceptional guest experiences and maintain high levels of customer satisfaction.
• Assist with staffing, training, coaching, and development of hourly and supervisory team members.
• Monitor labor, purchasing, and operating expenses while supporting financial goals and budget expectations.
• Help drive revenue growth through operational efficiencies, merchandising, and service excellence initiatives.
• Collaborate with the Chef and management team on menu execution, promotions, and new culinary programs.
• Maintain strong client, guest, and stakeholder relationships throughout the museum.
• Ensure compliance with company, health, safety, and sanitation standards.
• Support catering and special events operations as needed.
• Foster an inclusive, positive workplace culture focused on engagement, accountability, and professional growth.

What We're Looking For

• Experience leading foodservice or hospitality operations in a high-volume, multi-unit environment.
• Background supporting restaurant, café, food court, or catering operations.
• Knowledge of financial management, including budgeting, labor management, and cost controls.
• Demonstrated ability to build relationships with guests, clients, and team members.
• Strong organizational, communication, and problem-solving skills.
• Passion for hospitality, service excellence, and team development.
• Bachelor’s degree in Hospitality Management, Culinary Arts, Business, or a related field, or an equivalent combination of education and relevant experience.
• Experience with large-scale visitor attractions, cultural institutions, museums, or premium dining environments is a plus.
• Desire to learn, grow, and contribute within a best-in-class foodservice organization.

Restaurant Associates is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf