Complex Claims Director - Miscellaneous Professional Liability

AIG; Scottsdale (AZ); On-site; USD 99,000 - 147,000; Full time

Job summary

AIG seeks a Complex Claims Director for Miscellaneous Professional Liability to oversee the most challenging, high‑exposure claims, including third‑party, privacy and media tech matters, from inception to resolution. You will determine coverage, analyze exposures, set reserves, and lead litigation strategy with defense counsel, vendors and insureds while maintaining financial control of budgets.

The role requires a strong track record in Financial Lines, excellent negotiation and communication

Qualifications

• Experience handling complex insurance claims and litigation.
• Ability to analyze insurance policies and legal documents.
• Excellent negotiation, interpersonal, and organizational skills.

Responsibilities

• Handle all aspects of high-exposure Miscellaneous Professional Liability claims.
• Make coverage determinations, investigate losses, assess exposures.
• Develop resolution strategies and budget litigation with counsel and insureds.
• Collaborate with underwriting to deliver differentiated value.

Skills

Complex claims

Litigation strategy

Negotiation skills

Policy analysis

Stakeholder management

Education

Bachelor's degree

Juris Doctor preferred

Job description

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

As a Complex Claims Director for Miscellaneous Professional Liability, you will have the unique opportunity to work with some of the industry’s top talent in Financial Lines Claims. You will be responsible for handling all aspects of the highest exposure, complex third‑party, Miscellaneous Professional Liability, Privacy and Media Tech claims, including class actions and high exposure matters, from inception through conclusion brought against insureds engaged in a wide range of professions.

• Making coverage determinations, investigating losses, evaluating and projecting potential exposures
• Making case presentations, setting judgmental reserves, developing and implementing resolution strategies
• Effectively strategizing and budgeting litigation of each claim through discussions with counsel, vendors and insureds. Establish with defense and coverage counsel clear ground rules in order to maintain financial control of budget and expenses.
• Collaborating with underwriting and delivering differentiated value and service to our customers and distribution partners

What you’ll need to succeed

• A strong track record of handling complex insurance claims, litigation or other related experience, preferably professional liability claims experience within Financial Lines
• Demonstrated ability to analyze policies of insurance and legal documents
• Excellent negotiation, interpersonal, communication and organizational skills
• Knowledge of the litigation and arbitration process
• Bachelor’s degree or equivalent; a Juris Doctor is preferred

Ready to make a bigger impact? We look forward to reviewing your application.

For positions based in New Jersey, the base salary range is $99,000-$143,000. For positions based in Chicago, the base salary range is $120,000-$147,000. For positions based in New York, the base salary range is $105,000- $147,000. For positions based in Boston, the base salary range is $122,000- $146,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here : 2026 Benefits Overview.

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At AIG, we value in‑person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far‑reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever‑better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

CL - Claims

AIG Claims, Inc.