Complex Claims Director - Management Liability

AIG; New York (NY); On-site; USD 105,000 - 148,000; Full time

Job summary

AIG in New York is seeking a Complex Claims Director for Management Liability to lead high-severity D&O claims with exposure to Employment Practices and Fiduciary Liability. You will oversee investigations, strategy, and negotiation with top plaintiff attorneys nationwide.

This role requires deep technical expertise, strong communication, and the ability to coordinate across stakeholders, with travel about 10% and potential for an upward career path.

Qualifications

• 6+ years of experience handling complex insurance claims, litigation or related experience.
• Experience with management liability claims highly preferred.
• Strong communication and negotiation capabilities.

Responsibilities

• Determine coverage scope and extent for D&O, EPL, and fiduciary claims.
• Investigate, evaluate, and disposition complex claims with leading counsel.
• Develop investigation strategies addressing liability, causation and damages.
• Communicate with insureds, brokers and underwriters to manage expectations.
• Budget litigation, set ground rules with defense and coverage counsel.
• Occasionally present to senior management on claim dispositions and strategy.

Skills

Communication skills

Negotiation

Litigation claims management

ADR/mediation

Education

Bachelor's Degree or equivalent

JD highly preferred

Multi-state adjuster licenses preferred

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Director - Management Liability to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

As Complex Claims Director for Management Liability, you will be responsible for handling all aspects of our highest severity D&O claims with opportunity to handle high exposure Employment Practices Liability and Fiduciary Liability claims and you will have the unique opportunity to work with some of the industry's top talent in Financial Lines Claims. You are respected for your deep technical expertise and/or ability to oversee programs and processes. You have balanced the needs of multiple stakeholders, making sound decisions using data, analysis, experience and judgment, along with the appropriate risk mindset. Ultimately, you take ownership for key outcomes. This position requires:

• Determining the scope and extent of available coverage.
• The investigation, evaluation and disposition of new and existing Directors & Officers Liability claims including possibly Employment Practices Liability and Fiduciary Liability claims.
• Preparation and execution of investigation strategies which identify critical issues effecting liability, causation and damages and assessment of risk transfer and contribution opportunities.
• Clear and concise communication and contact with internal and external customers, including insureds, brokers and underwriters, to provide guidance and manage expectations.
• Proper documentation of exposure evaluation and resolution strategy.
• Frequently present to senior management of claim disposition recommendations.
• Obtain the appropriate authority to independently negotiate multi-million dollar claims with the top plaintiff attorneys nationwide. Document evaluation, thought process, and strategy. Utilize ADR as appropriate and necessary.
• Effectively strategize and budget litigation of each claim through discussions with counsel, vendors and insureds. Establish with defense and coverage counsel clear ground rules in order to maintain financial control of budget and expenses.
• 10% travel.

What you will need to succeed

• 6+ years of experience handling complex insurance claims, litigation or other related experience; management liability claims experience highly preferred.
• Excellent communication skills (verbal/written) and strong negotiation skills.
• Advanced experience and capabilities in litigation claims management including ADR and mediation process.
• Experience attending and controlling cases: pre-suit, litigated, post-trial, at mediations, settlement conferences, etc.
• Bachelor's Degree or equivalent required. JD highly preferred. Multi-state adjuster licenses preferred.
• Motivation and interest in the potential for an upwardly mobile career path.

For positions based in Chicago, the base salary range is $120,000-$150,000. For positions based in New York, the base salary range is $105,000- $148,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here : 2026 Benefits Overview .

#LI-NH1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, busi