Complex Claims Director, General and Auto Liability

AIG; Atlanta (GA); On-site; USD 104,000 - 116,000; Full time

Job summary

An established industry player is seeking a Complex Claims Director to enhance their claims management process. This pivotal role involves overseeing general and auto liability claims, ensuring compliance with industry standards while delivering exceptional customer service. The ideal candidate will leverage their extensive experience to analyze coverage, evaluate claims, and negotiate resolutions effectively. Join a dynamic team committed to fostering a culture of belonging and collaboration. This position offers a competitive salary, a bonus structure, and a comprehensive benefits package designed to support your professional growth and personal well-being.

Benefits

Comprehensive Benefits Package

Professional Development Opportunities

In-Person Collaboration

Employee Resource Groups

Qualifications

• 5+ years of experience in general and auto liability claims.
• Excellent interpersonal and organizational skills required.

Responsibilities

• Analyze and evaluate general liability claims with high standards of service.
• Manage litigation processes and communicate effectively with stakeholders.

Skills

General Liability Claims

Auto Liability Claims

Interpersonal Skills

Organizational Skills

Decision-Making Skills

Negotiation Skills

Claims Performance Analysis

Education

Bachelor’s Degree

Equivalent Work Experience

Job description

Complex Claims Director, General and Auto Liability page is loaded

Complex Claims Director, General and Auto Liability

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Director to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Complex Claims Director, General and Auto Liability

The Complex Claims Director will handle and analyze general liability claims under general supervision and moderate exposure claims involving litigation. The position also ensures ongoing adjudication of claims within the Company standards, industry best practices and specific client service requirements.

The Complex Director is responsible for investigating, evaluating, and negotiating nationwide general and auto liability claims which may have unique coverages while maintaining a high standard of customer service. This includes prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution. Key Responsibilities include:

• Analyzing coverage.
• Evaluating liability and damages.
• Establishing accurate reserves throughout the life of the file.
• Maintaining and managing a diary system to efficiently manage and resolve cases.
• Communicating file updates and reserves to the broker, insured, and underwriter when appropriate.
• Attending mediations to resolve cases.
• Participating in roundtables to discuss reserves and strategy.
• Efficiently managing and resolving assigned claim inventory.
• Effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes.

What you'll need to succeed:

• 5+ years of general and auto liability claim experience.
• Bachelor’s Degree or equivalent work experience.
• Experience resolving moderate to high severity injury claims.
• Excellent interpersonal and organizational skills and ability to handle multiple tasks while managing competing priorities.
• Willingness to work independently and as part of a team.
• Ability to collaborate and successfully manage work in a flexible work environment.
• Effective decision-making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• In-depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Multi-state adjuster licenses a plus.

Ready to take your career to the next level? We would love to hear from you.

The base salary range for this position is $104,000-$116,000, which is based upon the assumption that the position is located in Atlanta. However, the final base salary offered to a candidate may be higher or lower than the range depending on the candidate’s specific work location and other potential factors. This position is also eligible for a bonus in accordance with the terms of the applicable incentive plan.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs).

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: CL - Claims AIG Claims, Inc.