Complex Claims Director, General and Auto Liability

American International Group; Atlanta (GA); On-site; USD 104,000 - 116,000; Full time

Job summary

Join a forward-thinking company as a Complex Claims Director, where you will play a crucial role in managing general and auto liability claims. This position offers an exciting opportunity to leverage your extensive experience in claims handling while ensuring high standards of customer service. You'll collaborate with a dedicated team to analyze coverage, evaluate liability, and negotiate claims effectively. With a focus on professional development and a supportive culture, this role is perfect for those looking to advance their career in a dynamic environment. Embrace this chance to make a significant impact in the insurance industry.

Benefits

Comprehensive Benefits Package

Professional Development Opportunities

In-Person Collaboration

Flexible Work Environment

Qualifications

• 5+ years of experience in general and auto liability claims management.
• Strong decision-making and organizational skills are essential.

Responsibilities

• Investigate, evaluate, and negotiate general and auto liability claims.
• Manage claims inventory and ensure timely resolution.

Skills

General Liability Claims Experience

Auto Liability Claims Experience

Interpersonal Skills

Organizational Skills

Decision-Making Skills

Claims Performance Analysis

Education

Bachelor's Degree

Equivalent Work Experience

Job description

Complex Claims Director, General and Auto Liability

Apply locations GA-Atlanta time type Full time posted on Posted 2 Days Ago job requisition id JR2500988

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Director to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Complex Claims Director, General and Auto Liability

The Complex Claims Director will handle and analyze general liability claims under general supervision and moderate exposure claims involving litigation. The position also ensures ongoing adjudication of claims within the Company standards, industry best practices and specific client service requirements.

The Complex Director is responsible for investigating, evaluating, and negotiating nationwide general and auto liability claims which may have unique coverages while maintaining a high standard of customer service. This includes prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution. Key Responsibilities include:

1. Analyzing coverage;
2. Evaluating liability and damages;
3. Establishing accurate reserves throughout the life of the file;
4. Maintaining and managing a diary system to efficiently manage and resolve cases;
5. Communicating file updates and reserves to the broker, insured, and underwriter when appropriate;
6. Attending mediations to resolve cases;
7. Participating in roundtables to discuss reserves and strategy;
8. Efficiently managing and resolving assigned claim inventory;
9. Effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes.

What you'll need to succeed:

• 5+ years of general and auto liability claim experience.
• Bachelor’s Degree or equivalent work experience.
• Experience resolving moderate to high severity injury claims.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
• Must be willing to work independently and as part of a team.
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
• Effective decision-making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• In-depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Multi-state adjuster licenses a plus.

Ready to take your career to the next level? We would love to hear from you.

The base salary range for this position is $104,000-$116,000, which is based upon the assumption that the position is located in Atlanta. However, the final base salary offered to a candidate may be higher or lower than the range depending on the candidate’s specific work location and other potential factors. This position is also eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: CL - Claims AIG Claims, Inc.